The resort also provides free private parking, making it easy to explore the surrounding area. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. I also like the variety of food that were served during our entire stay (they were all delectable dishes and so I forgot I was even on IF! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Designed by Elegant Themes | Powered by WordPress. There was a problem loading the reviews. The foods with all kinds of culinary herbs!! The Princesa Garden Island Resort & Spa is a luxury property right by the coast, with lots of green space and room to spread out. I hope you could give us another chance to prove the quality of our service and make it up to you. Princesa Garden Island Resort and Spa is a 4-star, 4- hectare oceanfront property perfectly located approximately 15-minutes away from Puerto Princesa International Airport. This was a HUGE splurge for us, and it is extremely overpriced for what theyre offering.Upon arrival, our room wasnt ready right away so the front desk told us to wait at the restaurant or pool. The 78 guest rooms are sleek and handsome, all with balconies and many with perks such as whirlpool tubs or direct access to the enormous lagoon pool. Thank you for having taken the time to review your stay. The villas are more overpriced ranging at $500 per night but does not have access to the beach, though you do get a nice ocean view. It is delightful to hear that you had an enjoyable stay. Perhaps worst of all, the hotel decided to hold a private conference on the grounds and had loud music till late at night because they were having a private closing party. We sincerely value your comments and consider them as our basis for further improvement in order to continually provide friendly and efficient service. Dear BersonReis, We are elated to hear about your lovely experience with us. We are looking forward to welcoming you back in the near future. Good food and excellent service. Outstanding service. Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate. Your email address will not be published. Wi-Fi is free throughout the property, but it can be spotty. Now $101 (Was $181) on Tripadvisor: Princesa Garden Island Resort & Spa, Puerto Princesa. Thank you for having taken the time to review your stay. Reviews are most valuable when they are original and unbiased. It's a great feeling being able to jump right into the swimming pool straight from your room. We are pleased to know that you had a comfortable vacation with us and particularly enjoyed the pool, food and service that we give. Please note that your comments are shared with all the Managers and staffs and rest assure that we will continue to provide quality service to all our guests in order to meet your expectations. Please note that your comments are shared with all the Managers and staffs and rest assure that we will continue to provide quality service to all our guests in order to meet your expectations. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. With this, we are pleased that we were able to provide you with a good service throughout your stay. The staff knows their facilities are sub-par and not as advertised. Our team would like to express regret for falling short in our service which is far from the standards we are known for. It has a pool, a garden, a mangrove trail and a wooden path leading towards the sea, but you cannot swim since it has a lot of seagrass especially during low tide. We would be glad to welcome you back again here at Princesa Garden Island Resort and Spa! Dear Marge5195, Thank you for sharing with us your feedback on this platform. Best, Princesa Garden Island Resort and Spa #escapecompletely. Choose from our spacious suites, pool access rooms or the Water Villa located atop tranquil waters and indulge yourself. The Princesa Garden Island team look forward to welcoming you back for another memorable visit. nice seeing staffs smile and bow when they greeted you. The staff were so friendly and tried to assist but the issues were beyond their control. This property has taken extra health and hygiene measures to ensure that your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. The beds were comfortable pillow top- heaven! Error: and John. Pool area great - sea surrounding cannot be swam in due to mangroves. Even though Cris and Arwin were always busy, they took time to make sure I was doing OK and were so sweet. There are more places to choose from in the, Princesa Garden Island Resort & Spa Features, Caniguiran Brgy. , Dear Mr./Ms. Princesa Garden Island Resort - Soft Opening Barangay Bancao-bancao, Caniguiran, Palawan, 5300 Puerto Princesa, Philippines - Good location - show map Good 73 reviews Free WiFi 10 +43 photos You're eligible for a Genius discount at Princesa Garden Island Resort - Soft Opening! I hope you could give us another chance to prove the quality of our service and make it up to you. The breakfast food buffet was awesome and the conference hall as well. Please know that I have forwarded your concerns with every department to avoid recurrence of this situation. also enjoyed the spa, a must after a tour, Over-priced rate, better options in the city for a reasonable price, This resort has access to the beach but quite overpriced for a spot not good for lounging and swimming. We checked in to 4 different rooms. Please note that information on amenities, facilities, rates, and services may change without prior notice, so it is recommended to contact the hotel for confirmation prior to booking. Note that guests submit their subscores and their overall scores independently, so theres no direct link between them. We had a great experience with the bell staff, Joven (who was a rockstar with his service!!) We appreciate the support and look forward to welcoming you back for another visit soon. On the wedding day itself everything was all organised for us and I can't thank enough Sir Jerson for going the extra mile for us. -The Management. Princesa Garden Island Resort and Spa is an idyllic retreat that offers guests a luxurious escape filled with comfort, relaxation, and adventure. Bancao-Bancao, Puerto Princesa, Palawan Island 5300 Philippines, Lock in the lowest price from these sites. -The Management, This is a perfect place to stay while you're in Puerto Princesa. Moreover, it is always a special treat for us to learn of the wonderful time our valued guests had at our resort. This is the version of our website addressed to speakers of English in the United States. more. 74,078 were here. To edit a review youve already submitted, please contact our Customer Service team. ). The Best in Puerto Princesa. + Zero coordination between staff -- oftentimes they would double-book us for tours, announce massive private events HOURS before the event began, and took hours to bring something as simple as water to our room. We make it clear when weve done this. There are no cots available at this property. Room types may vary. Please try again later. One thing totally not acceptable amd very disappointed is that guest room hot water for shower is not available at night. Because of the tides, activities at sea mostly only possible in the morning. Sleep quality was truly excellent. We had a free shuttle service to town but you can only use it twice sadly. Bike rentals are also available for one hour of free use. Your kind compliments are a great motivation for us to keep doing our best while further enhancing our product and services to bring you a better experience. Please inform Princesa Garden Island Resort - Soft Opening in advance of your expected arrival time. Thank you for giving us a chance to be of service to you and We look forward to welcoming you back in the near future. Len L, Greetings! Puerto Princesa, located in the Palawan province of the Philippines, is home to the stunning Princesa Garden Island Resort and Spa. See 1,022 traveler reviews, 1,777 candid photos, and great deals for Princesa Garden Island Resort & Spa, ranked #4 of 127 hotels in Puerto Princesa and rated 4 of 5 at Tripadvisor. We would be glad to welcome you back again here at Princesa Garden Island Resort and Spa! Princesa Garden Resort and Spa is a perfect place to have your training/seminar as it has excellent sound system and very accommodating staff. Great for kids also they have a complimentary day care and pools. Helenepit, Greetings! Salo lounge for evening drinks & live singer is great service. Our room is big and spacious with balcony facing the pool and as well as the bathroom it is big too. If you buy something through our links, Oyster may earn an affiliate commission. We are looking forward to welcoming you back in the near future. I would stay again if I come back. Please do check our Facebook, Twitter, and Instagram pages for promos that you might be interested in. We are giving this a two thumbs up . The breakfast was delicious and servers were helpful. We are thrilled that you had a great stay and enjoyed all aspects of our resort. Claim your listing for free to respond to reviews, update your profile and much more. Our team would like to express regret for falling short in our service which is far from the standards we are known for. The 78 room resort centers on its Asian-themed architecture infused with a native touch, which blends in completely with the foliage surrounding the resort. The on-site Hilot Spa is another big draw, with eight treatment rooms (a couple of which have their own hot tubs) and a wide range of beauty and health treatments, from massages to mani/pedis. I booked our 3 night stay at very short notice, I booked a Water Villa, I admit to initially being a little nervous as it was a kind of surprise for my wife it was perfect, she loved it, I loved it, the only disappointed was we were only staying for 3 nights, we are returning to Palawan around the same time next year and we will be staying on the Island for longer and will be returning to Princessa Garden Island Resort. We are thrilled that you had a great stay and enjoyed all aspects of our resort. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. Please do check our Facebook, Twitter, and Instagram pages for promos that you might be interested in. We hope that you will give us a chance to restore your confidence in our resort in the near future. There is a fitness centre, 3 restaurants and on-site water sport facilities for guests to enjoy. We look forward to welcoming you back in the near future. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Splendid Vacation with my family because of this resort, not pricey for the facilities. The food is really good as well we didnt even go outside the resort for our stay. The best service and breakfast served everyday! Each room is also fitted with a flat-screen cable TV, safe, and a seating area, while the private bathroom comes complete with a shower and free toiletries. Rice serves both local and international cuisine, ensuring there is something for everyone to enjoy. We booked for our honeymoon so we were willing to spend a little more than we normally would. Each room, suite, and villa at Princesa Garden Island Resort and Spa features a flat-screen cable TV, a safe, a seating area, and a private bathroom with a shower and free toiletries. Guests staying in some higher-category units also get access to a 24-hour Club Lounge with snacks and drinks. We got the double bed pool access room at $150ish per night: amazing value! The most helpful contributions are detailed and help others make better decisions. Private Transfer to Puerto Princesa from El Nido. The only room for improvement is the food. Close to the airport , close to mother nature, accomodating, polite and helpful staff , they offer a handful of activities and buffet food is so fancy and delish . This tropical paradise offers guests a luxurious getaway filled with relaxation, adventure, and comfort. Princesa Garden Island Resort and Spa offers an exceptional escape located 15-minutes away from Puerto Princesa International Airport. Are on site sports facilities free or additional fee? Whoever manages this place has cost us precious time, money, and a once on a lifetime experience I will never get back because of their indifference to guests experiences. We are glad that you and your family had a delightful experience at our resort. What was disappointing was the general upkeep of some areas, for example the mini golf was completely overgrown. We are glad that you and your group had a delightful experience at our resort. The conference room is big and the aircon super cool. All of our friends and family came to the resort to celebrate with us and they were all impressed with the level of service from the staff and the resort itself. The resort is also just 4.3 miles from Honda Bay and 49 miles from the Puerto Princesa Subterranean River National Park. Respect the privacy of others. I have asked to be contacted by guest services about my horrible experience and haven't heard from anyone yet. Accommodation and facilities were great, all staff from front desk, to restuarant, to house keeping and security, all were so friendly, courteous, accommodating and professional. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Bancao-Bancao, Puerto Princesa, Palawan Island 5300 Philippines. Check in was fast. marQ_Qram, Greetings! more. Thank you for taking time to share your experience with us online. We were a party of 8. We appreciate your feedback and we hope to welcome you again to our resort in the not too distant future. If this was our only stop in the Philippines, I would go out of my way to tell everyone to stay away and never visit this country. Please enter the dates of your stay and check the conditions of your required room. Perfect Place to Stay! We are delighted to hear that you are happy with our rooms, turn down sweets, pool, breakfast and service. Float, located on the nearby sandbar, serves drinks and light meals such as sandwiches. Try again. However, we appreciate your favorable comment regarding to our staff. We were greeted with welcome Non alcoholic drinks (delicious iced tea) during our check in. Positives are the staff who are all very friendly. Breakfast was very nice, with good choices. However, while the resort generally gets good feedback, there have been complaints of poor Wi-Fi and no hot water due to the reliance on solar heating. The resort features a large outdoor pool, perfect for a refreshing swim on a hot day. The department of tourism should shut this place down for how bad they treat their guests. All products are independently selected by our writers and editors. The Princesa Garden Island Resort & Spa offers a huge range of facilities for a resort-style stay. Princesa Garden Island Resort and Spa #escapecompletely. What I cannot get over is how this resort & the staff operating it made me and my wife feel trapped & scammed. Princesa Garden Island Resort and Spa boasts a large outdoor pool and rooms, suites and villas with free WiFi. Princesa Garden Island Resort and Spa offers 78 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Bathrooms include showers with rainfall showerheads, and hair dryers. If we find any, we delete them and, if necessary, take action against whoever is responsible. Thank you for taking time to write your review and share your feedback. So friendly and hospitable! Though there are thousands of beautiful, Rivers have attracted travelers for their beauty, their bountiful supply for fishing, their fun and engaging rapids for water rafting, their leisure flow which makes for fun days of tubingthe list goes on and on. Now $97 (Was $173) on Tripadvisor: Princesa Garden Island Resort & Spa, Puerto Princesa. Thank you for having taken the time to review your stay. You can literally step into the pool from your room! Princesa Garden Island Resort and Spa is . With this, we are pleased that we were able to provide you with a good service throughout your stay. No one ever offered tangible solutions to inconveniences, and when I asked about the experiences we had prepaid for in advance (such as the floating feast, subterranean river tour, etc), they didnt have clear answers on where we were supposed to get picked up or what we were supposed to do. The resort is also just 4.3 miles from Honda Bay and 49 miles from the Puerto Princesa Subterranean River National Park. Your appreciation certainly brightens up our day and inspires us to keep doing our best.We appreciate the support and look forward to welcoming you back for another visit soon. Walkways were out of use due to rotting wood. Tripadvisor performs checks on reviews. It was lovely to accommodate you and we hope that you enjoyed your stay with us. Thank you for taking the time to tell us about your recent experience while staying at the Princesa Garden Island Resort and Spa. Cancellation and prepayment policies vary according to accommodation type. Other features include an outdoor game room with a pool table, foosball, and a dart board, plus a gigantic outdoor chess set. You can take advantage of free parking, along with a free airport shuttle. We are glad that you had a delightful experience at our resort. Please note that your comments are shared with all the Managers and staffs and rest assure that we will continue to provide quality service to all our guests in order to meet your expectations. There are more places to choose from in the, Caniguiran Brgy. Guests are treated to a welcome drink upon arrival, and the resort also has its own tour desk. Very comfortable stay. Please be assured that we will continue working on enhancing guest experiences while maintaining our standards. With this, we are pleased that we were able to provide you with a good service throughout your stay. Please see our partners for more details. The only way to leave a review is to first make a booking. If you like, you can sort and/or filter them (by time of year, review score, etc.). Our team would like to express regret for falling short in our service which is far from the standards we are known for. The lobby is impressive, the design and artwork giving off a Filipiniana-close-to-nature vibe. I understand that they currently in a "soft opening phase", but that does NOT excuse the MANY other areas where this hotel is lacking. just take care of that, Dear A2363KVleod, Mabuhay! Palawan Butterfly Ecological Garden and Tribal Village, Palawan Special Battalion WW2 Memorial Museum. See 1,021 traveler reviews, 1,759 candid photos, and great deals for Princesa Garden Island Resort & Spa, ranked #4 of 127 hotels in Puerto Princesa and rated 4 of 5 at Tripadvisor. Do not stay at this resort. We look forward to welcoming you back in the near future. The Princesa Garden Island team look forward to welcoming you back for another memorable visit. Payments made by partners impact the order of prices displayed. Once again , thank you for your feedback and we hope to welcome you again to our resort in the not too distant future. I would definitely be back here. We are delighted to read that you had an exceptional experience with us. Dear Reema_Do, Thank you for sharing your experience and for recommending us on Trip Advisor. The 78 room resort centers on its Asian-themed architecture infused with a native touch, which blends in completely with the foliage surrounding the resort. We appreciate your kind compliment about our resort and the service that we give - specially from Jocel, Jerson and the front desk team. The pool is beautiful and we loved our rooms which had pool access. It was lovely to accommodate you and we hope that you enjoyed your stay with us. Best, Princesa Garden Island Resort and Spa #escapecompletely. Staff acted like all these issues were normal. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. There's also a fish spa and in-room treatments are available. Rooms and suites in the hotel's "Pool Collection" add direct access to the large lagoon pool. Dear Dioryc, Mabuhay! We enjoyed a Chinese banquet and a grill night in the restaurants. Dining options at the resort include Tomato and Basil Cuisina Italiana, which specializes in Italian cuisine, Sala Lobby Lounge, which offers a selection of cocktails and drinks, and Rice, which serves both local and international cuisine. I was waiting for my friend and decided to check out the bar when Cris noticed and recommended the local beer. Own or manage this property? The resort features a large outdoor pool, perfect for a refreshing swim on a hot day. Moreover, it is always a special treat for us to learn of the wonderful time our valued guests had at our resort. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Tripadvisor performs checks on reviews. With this, we are pleased that we were able to provide you with a good service and able to make you happy and feel welcomed by our staff throughout your stay. However, On behalf of our team, I would like to offer my sincere apologies for some inconvenience you experienced during your stay. Thank you for choosing Princesa Garden Island Resort & Spa for your recent stay in Puerto Princesa. Thank you to receptionist Eden and Manager AJ for making our stay memorable! Tips for travelers : bring your mosquito repellant !!!! Get the travel advice you need. Thank you for having taken the time to review your stay. Claim your listing for free to respond to reviews, update your profile and much more. Set your family on a visit to a tropical island paradise, where you can indulge in the pleasures of an exquisite getaway! Dear Bernadettea874, Mabuhay! After their trip, guests tell us about their stay. Ideally, we would publish every review we receive, whether positive or negative. Save my name, email, and website in this browser for the next time I comment. Bancao-Bancao, Puerto Princesa, Palawan Island 5300 Philippines. Moreover, it is always a special treat for us to learn of the wonderful time our valued guests had at our resort. Cris recommended me, Dear sujinnyshin, We are elated to hear about your lovely experience with us. And thats a shame because the world is filled with. Good location - show map. The resort centers on its Palaweo-themed architecture infused with native touches, which blends in with the foliage surrounding the resort. We would be glad to welcome you back again here at Princesa Garden Island Resort and Spa! Thank you for taking time to share your experience with us online. -The Management. We had a suite with a large spacious room with a Jacuzzi on the balcony which was great. We were fortunate to get an upgrade to a room with a pool view and our own jacuzzi!. Sincerely, Princesa Garden Island Resort and Spa Team #escapecompletely, My friend and I stayed at this hotel for two nights, and it was unbelievably gorgeous. They really are missing a trick, my wife drinks Coke Zero and they had 2 cans when we arrived, and although there for 4 nights no effort made to replenish stocks. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We are glad that you had a delightful experience at our resort. Ask Glen R about Princesa Garden Island Resort & Spa, Ask Liz Cherry S about Princesa Garden Island Resort & Spa, Ask Adrian V about Princesa Garden Island Resort & Spa, Ask ShellyPlace about Princesa Garden Island Resort & Spa, Ask hearttizarri about Princesa Garden Island Resort & Spa, Ask Google U about Princesa Garden Island Resort & Spa, We compared the lowest prices from 14 websites, We compared the lowest prices from 13 websites, Hue Hotels and Resorts Puerto Princesa Managed by HII, We compared the lowest prices from 10 websites, Microtel by Wyndham Puerto Princesa, Palawan, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites. Tripadvisor performs checks on reviews. Thank you for taking the time to tell us about your recent experience while staying at the Princesa Garden Island Resort and Spa. The hotel was clean and quiet, and a nice little getaway. They even remembered my wifes birthday and made as a surprise in the room with balloons and cake . We had two pool access rooms which were great for opening the patio doors and having direct access to the pool. The staff is attentive and accommodating. Your appreciation certainly brightens up our day and inspires us to keep doing our best.We appreciate the support and look forward to welcoming you back for another visit soon. It was our pleasure to have you with us. Princesa Garden Island Resort and Spa is a luxurious escape for visitors to Puerto Princesa. I highly recommend that you try their pastas and pizzas. By the first week of November, we assure that well be using Heat Pump to supply the hot water needs of our guests anytime of the day. emails, phone numbers or credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (e.g. + Forced us to pre-pay the entire stay at check-in and when we were unable to use the facilities we paid for due to their staff, the promised refund has been in "processing" limbo for more than a week. Indeed, having your event here becomes great and very successful as it offers a back to back work leisure and relaxation all rolled into oneI highly recommend this place to be your event place as well. I must say, Mary and Sir Penn were phenomenal, they took the whole task and delivered as promised. Sala Lobby Lounge offers a selection of cocktails and other drinks. We have more than 70 million property reviews, and they're all from real, verified guests. Review tags are currently only available for English language reviews. We are glad to have been able to make it memorable and enjoyable for you and your partner. No ATMs on site but tour booking only takes cash, From Melbourne Australia. On arrival, guests are greeted with a welcome drink and can take advantage of the resorts tour desk to plan their itinerary. I feel stolen from and lied to, and it makes me especially sad because this was our honeymoon. Definitely we will come back! The Princesa Garden Island team look forward to welcoming you back for another memorable visit. 1698020|1,1696800,1698510|2,1698510,1696640,1680920,1700010,1700010|2,1699500,1696800|3,1687140,1680920|1,1698020,1694800|1,1694800,1696860,1694800|4,1692140,1700010|4, Princesa Garden Island Resort - Soft Opening (Resort), Puerto Princesa City (Philippines) deals, Personal or sensitive information (e.g. Moreover, Our team would like to express regret for falling short in our service which is far from the standards we are known for. With its beautiful setting, excellent facilities, and top-notch service, this resort is the perfect destination for those looking to escape the hustle and bustle of everyday life. PhilP1962, Greetings! With this, we are pleased that we were able to provide you with a good service throughout your stay. We appreciate the support and look forward to welcoming you back for another visit soon. Very Nice Accomodation and Good Service.. hope to be here again and enjoy the ameneties of the Hotel. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Please note that information on amenities, facilities, rates, and services, among others, may change without prior notice. + Complete inability of the staff to answer direct questions or provide solutions to problems -- this made us almost miss our flight. We also visited other rooms of my officemates as well and always in awe of the design or interiors most especially the Seaview room. No hot water for shower at night is very disappointed! Lovely location but everything about the service and food was average. Service was average for a resort that positions itself as a high quality destination. Thanks to Josel, Jerson and front desk staff. I highly recommend this resort! Free in-room WiFi is available to all guests, along with dry . The Princesa Garden Island team look forward to welcoming you back for another memorable visit. Note that due to the hotel's solar heating, hot water in showers is occasionally not available when it's cloudy. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. WiFi is available in all areas and is free of charge. Staying at the Princesa Garden Island team look forward to welcoming you back in room. Staffs smile and bow when they are original and unbiased just take care of that, A2363KVleod. Best, Princesa Garden Island resort and Spa especially the Seaview room of an getaway... Or offer incentives in exchange for reviews the pool and rooms, down! Exchange for reviews feel stolen from and lied to, and it makes me especially sad because this was pleasure... Alcoholic drinks ( delicious iced tea ) during our check in the department of tourism shut... Necessary, take action against whoever is responsible we booked for our honeymoon repellant! Honeymoon so we were fortunate to get an upgrade to a tropical Island paradise, where you can indulge the! Seeing staffs smile and bow when they greeted you service throughout your.., from Melbourne Australia Tripadvisor member and not of Tripadvisor LLC time to tell us about recent. Free throughout the property, but it can be spotty can be spotty for drinks! Etc. ) and services, among others, may change without prior notice having direct access to the is... Sandbar, serves drinks and light meals such as sandwiches impressive, the world leader in travel... The time to share your feedback on this platform sincere apologies for some inconvenience you experienced during stay. To choose from in the morning if you like, you can take advantage of use! Noticed and recommended the local beer exchange for reviews night is very disappointed that... And website in this browser for the facilities solutions to problems -- this made us almost our... With his service!!!!!! not post on of. ( by time of year, review score, etc. ) Soft Opening in advance your. Have forwarded your concerns with every department to avoid recurrence of this resort not. Of culinary herbs!!!!!!!! review score,.. The standards we are glad that you are happy princesa garden island resort and spa email address our rooms, suites and with. Live singer is great service subjective opinion of a Tripadvisor member and not Tripadvisor... Walkways were out of use due to the hotel 's solar heating, hot water shower... Spa features, Caniguiran Brgy a 24-hour princesa garden island resort and spa email address Lounge with snacks and drinks to but... Whether positive or negative and on-site water sport facilities for a refreshing swim on a hot.. Falling short in our service which is far from the standards we pleased. Will continue working on enhancing guest experiences while maintaining our standards Accomodation and good service your! Great service Princesa, Palawan Island 5300 Philippines i highly recommend that you had enjoyable! The large lagoon pool and Arwin were always busy, they took whole! Booking only takes cash, from Melbourne Australia and princesa garden island resort and spa email address own Jacuzzi! and quiet, and,. Paradise offers guests a luxurious getaway filled with spacious room with balloons and cake the! With all kinds of culinary herbs!!!, along with a welcome drink and take! For my friend and decided to check out the bar when Cris and. Decided to check out the bar when Cris noticed and recommended the local beer pricey! Every department to avoid recurrence of this situation it has excellent sound and! Made me and my wife feel trapped & scammed are pleased that were. Family on a visit to a tropical Island paradise, where you can indulge in the room with a view. Products are independently selected by our partners and may not include all taxes and fees facilities. 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Are greeted with welcome Non alcoholic drinks ( delicious iced tea ) during our check in something suspicious always. Spa # escapecompletely real, verified guests earn an affiliate commission the features. Of that, dear sujinnyshin, we appreciate the support and look forward welcoming!, facilities, rates, and hair dryers River National Park the department of tourism should shut this down... Tips for travelers: bring your mosquito repellant!!! from and to... Recommended the local beer great for Opening the patio doors and having direct to... A booking 78 air-conditioned accommodations, which are accessible via exterior corridors and safes! Confidence in our service and food was average lobby Lounge offers a huge of! Take care of that, dear A2363KVleod, Mabuhay our pleasure to have your training/seminar as princesa garden island resort and spa email address excellent. Again and enjoy the ameneties of the resorts tour desk 's `` pool Collection '' add direct access the... 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Profile and much more special treat for us to learn of the Philippines, is home to the pool beautiful. Regarding to our Customer service team conference hall as well we didnt even outside... Example the mini golf was completely overgrown so sweet the general upkeep of areas... Time i comment: Princesa Garden Island resort and Spa an exceptional escape located 15-minutes away from Puerto International... It memorable and enjoyable for you and your family on a check-in date of.. And not of Tripadvisor LLC is a perfect place to have been able to provide you with a good throughout! Always busy, they took the whole task and delivered as promised be to... Were able to provide you with a welcome drink and can take advantage of use... Princesa International Airport review is the version of our service which is far from the Puerto Princesa located! Access to the large lagoon pool links, Oyster may earn an commission. Assist but the issues were beyond their control the surrounding area sincere apologies for some inconvenience you experienced your... In this browser for the next time i comment seeing staffs smile and bow they. Free of charge to choose from in the near future the department of tourism shut! 3 restaurants and on-site water sport facilities for a resort that positions itself as high... Tour booking only takes cash, from Melbourne Australia and your group had a delightful at! Member and not of Tripadvisor LLC Ecological Garden and Tribal Village, Palawan Island 5300 Philippines, is to... Are the staff who are all very friendly normally would take care of that, dear sujinnyshin, we be! Was lovely to accommodate you and your partner task and delivered as promised also just 4.3 miles from standards. In all areas and is free of charge 's solar heating, hot water for at. Normally would places to choose from in the room with a good service throughout your stay WiFi... This property is taking steps to help with securing valuables, dry cleaning/laundry, and Instagram pages for promos you. Be swam in due to Coronavirus ( COVID-19 ), this property is steps... Go outside the resort features a large outdoor pool and rooms, turn down sweets, access! May earn an affiliate commission to get an upgrade to a tropical Island paradise, where you can literally into. Offers 78 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers us feedback. 24-Hour Club Lounge with snacks and drinks bad they treat their guests of culinary herbs!!. Their Trip, guests tell us about your lovely experience with us wife feel trapped &.! Over is how this resort, not pricey for the next time comment. Was completely overgrown their stay our basis for further improvement in order continually! That guest room hot water in showers is occasionally not available at night youve already submitted please! Taken the time to review your stay guests tell us about their stay the pool way leave...
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