PEOPLE Companies That Care logo is used under license, 2023 TI Gotham, Inc. If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. for use of our website. When you join one of our many customer care teams, you'll be empowered to provide our customers with a level of service that sets us apart from the rest. Write code and crunch numbers, all in pursuit of developing models that solve problemsand make us a better bank. Endless opportunities for growth! The assessment(s) you will be taking are online and can be completed at your convenience. Write code and crunch numbers, all in pursuit of developing models that solve problemsand make us a better bank. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Capital One Customer Service Representatives can now use chatbot technology to provide customers with quick, accurate answers to their questions. "That's what we do at Capital One.It's how we take care of our customers.It's how we're changing banking for good, with compassion and real solutions.Money can be stressful; getting help shouldn't be.Our Customer Care team is supported and empowered to be the best people to people.And we'll have your back every step of the way.That's life at Capital One. For location, you can search by city, state, zip or remote, then click 'Add'. real person. All rights reserved. Behavioral Interviews give you the opportunity to share detailed information about how you've performed in previous work-related situations. Ci When responding to Behavioral Interview questions it will be helpful to follow a SITUATION, ACTION and RESULT approach. No preparation is necessary for this assessment but here are some examples of the types of questions asked. 2023 FORTUNE Media IP Limited. Get notified about new Customer Service Coordinator jobs in Richmond, VA. Visit the Career Advice Hub to see tips on interviewing and resume writing. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Medical, Dental, Vision, Prescription coverage Day 1Flexible Schedule OptionsPaid Time OffWellbeing offerings such as backup childcare and Mental Wellness supportTuition ReimbursementPaid Training and Development offered quarterlyFlexible Spending AccountLife InsuranceDisability Insurance401 K and Stock Purchase Plan "At Capital One, we strive to attract the best people to give them the opportunity to be great." Capital One is a federally registered service mark. Caso continue recebendo esta mensagem, Capital One Customer Service Work From Home Jobs, Employment | Indeed.com 4,433 Capital One Customer Service Work From Home jobs available on Indeed.com. Answer the questions quickly and honestly. Phone Etiquette: Phone etiquette is the ability to communicate effectively over the phone. They may also be able to move into other departments, such as sales, marketing, or finance. The estimated base pay is $18 per hour. When it's done right, working from home might have several benefits for both employees and employers: Cost and time savings Increased productivity Better work-life balance Ability to live anywhere Greater work autonomy Customized work environment Not all jobs are a great fit for remote work. Analyze, develop and test the strategies that pull insights from our data and move us forward. Deliver expert advice, superior products and best-in-class service to our commercial partners. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. If you have any questions about your encryption, please consult with your internet providerA private network is password protected where you have ownership or line of site to every device on the networkCapital One reserves the right to request proof of internet provider, speed and service package from the associateRequirements are subject to change, as new systems and technology is delivered. www.capitalone.com If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. I applied because I wanted to work for a company that values its employees and offers competitive benefits. They agreed that it was important to address the problem and gave me permission to take away some of my coworkers responsibilities until they could improve their punctuality.. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Please, activate it in the options of your browser. Example: I have always been interested in customer service, so I decided to pursue a career in it. Read these helpful tips to set yourself up for success! Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity. Capital One Philippines Support Services Corp. provides service to Capital One's US cards and retail services business. Opinions are those of the individual author. Help us communicate how were changing banking for good, and ensure our brand is one of the most recognized in the industry. What started as a quick shift is now a part of our everyday culture. Analyze, develop and test the strategies that pull insights from our data and move us forward. Offer simple answers to complex questions, while helping both our team and customers thrive. We are looking for a situation that is relevant to the question being asked. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One does not provide, endorse or guarantee and is not liable for third-party products, services, educational tools or other information available through this site. PEOPLE Companies That Care logo is used under license, 2023 TI Gotham, Inc. To create job alerts, you can either select a job category from the list of options or search by location. If, after you complete our application and assessment phases, we believe that you may have the skills that match a role at Capital One, we may invite you for an on-site interview. Watch on Benefits Customer Care Jobs Work From Home Specialty Funding Analyst R166011 Vendor Operations Manager. Were committed to building a diverse and inclusive workforce. With additional training and experience, customer service representatives may be able to move into higher-level positions, such as customer service manager, customer service director, or customer service executive. Finally, applicants must be able to pass a background check and drug test. Use your expertise and perspective to bring insights to the table so we can grow in the right ways. Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity. Capital One Work at Home Customer Service Coordinator - Bank Voice Richmond, VA 11d Capital One Business Manager McLean, VA 10d Capital One Merchant Relationship Manager, Business Deals (Remote Eligible) Richmond, VA 4d Capital One Business Manager, BizOps/Revenue Management (Remote Eligible) McLean, VA 30d+ Capital One Find jobs that reflect your personal interests and experience. All rights reserved. Stay in the know about opportunities you may be interested in! By submitting your information, you acknowledge that you have read our, 7 resume tips for students and recent grads, 5 reasons youll love working at Capital One, Putting customers first at Capital One Software, Personal growth with our Money & Life Program. 2023 FORTUNE Media IP Limited. What problems did the situation create for you? Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Work From Home: $43,680 - $43,680 for Collections CoordinatorCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Search job openings, see if they fit - company salaries, reviews, and more posted by Capital One employees. Wir entschuldigen uns fr die Umstnde. Were one big team divided by expertise lets find where yours is. They are one of the largest banks in the United States and have a presence in the UK, Canada, and Australia. To be hired as a Customer Service Representative at Capital One, applicants must have a high school diploma or equivalent. By doing so, they can ensure that their customer service representatives have the necessary tools and motivation to deliver exceptional customer service. Friendly Demeanor: A friendly demeanor is an important skill for a customer service representative. H. I've never been employed. Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. 1. This website reports salaries as high as $51,386 and as low as $19,690. Be sure that you are prepared to view video and hear audio since both are required for our simulations. Additionally, Capital One should focus on creating an engaging culture where employees feel valued and appreciated for their contributions. They must also be able to remain calm and professional in difficult situations. . ein Mensch und keine Maschine sind. Job CategorySelect a Job CategoryAuditBranch AmbassadorBrandBusiness AnalystBusiness BankingCafCommercial BankingCustomer CareCyberData AnalystData ScienceDesignEngineeringFinanceHuman ResourcesLegalMarketing and CommunicationsOperationsProcess and Project ManagementProductRisk ManagementStrategyTechnology. They must also be able to respond quickly and accurately in order to maintain a positive customer experience. . When our customers have questions about our products and services, theyll turn to you. We are sorry for the inconvenience. Please take some time to review the information included in the tabs above - it will help prepare you to take this next step in our recruiting process. 2023 CareerBuilder, LLC. Help us communicate how were changing banking for good, and ensure our brand is one of the most recognized in the industry. All rights reserved. enva un correo electrnico a All rights reserved. Were here to help. As a result, understanding how to use these tools effectively will be essential for future success in this role. When you come on-site, you will meet with different people including future colleagues and/or the hiring manager. Si continas recibiendo este mensaje, infrmanos del problema Be on the frontlines of attracting, engaging and retaining top talent thats helping us change banking for good. Try to think of situations in which you were highly involved and your actions had an impact. This made it difficult for us to complete our daily tasks on time because we would have to cover for them when they werent at their desk. On average, our candidates spend 30-45 minutes completing it. Were a team, supporting each other so we can best support our customers. Results: What was the result? Principal Associate (Hybrid) R165544 Work at Home - Sr. los inconvenientes que esto te pueda causar. Previous customer service experience is preferred, but not required. We used a decision tree model to help us determine which questions we asked our customers to get more specific information about their preferences. Use cutting-edge software, audit methodologies, and data science to help us make great business decisions. The hours for this job are typically 8-hour shifts, Monday through Friday, with occasional overtime as needed. when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better. and both meet and comply with their provisions. excuses voor het ongemak. Onze All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. As customers become more comfortable with using social media to communicate, companies are responding by providing customer service through these channels. Take your place on the front lines, representing our brand, problem solving and building relationships with the customers. To unlock your profile and take advantage of all features on CareerBuilder.com, you need first to upload or build a resume, Help us improve CareerBuilder by providing feedback about this job: You can unsubscribe from these emails at any time. www.capitalone.com If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. PEOPLE Companies That Care logo is used under license, 2023 TI Gotham, Inc. To create job alerts, you can either select a job category from the list of options or search by location. Your outgoing personality and tech-savvy know-how can make all the difference for the customers that visit our cafs. Take your place on the front lines, representing our brand, problem solving and building relationships with the customers. Applicants must also have strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Additionally, applicants must be able to type at least 30 words per minute and have basic computer skills. Advocacy Coordinator R165515 In todays world, banking online means more ways to connect. Be on the frontlines of attracting, engaging and retaining top talent thats helping us change banking for good. Even if you are describing a group or team project, talk about what YOU did and not what your team did. Collaborate with and across Agile teams to design, develop, test, Posted 3 days ago Senior Data Engineer (Remote Eligible) new Capital One 3.9 Remote in McLean, VA 22101 Full-time + 1 Unless otherwise noted, Capital One is not affiliated with, or endorsed by, any company mentioned. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. C. About once a quarter They want to know that you are passionate about helping customers and solving their problems. Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good. B. Collaborating with coworkers Build the next generation of digital tools for our customerswere always innovating solutions. Provide exceptional customer service to Capital One customers, responding to inquiries and resolving issues in a timely manner, Utilize problem-solving skills to identify customer needs and provide solutions that meet their expectations, Maintain up-to-date knowledge of products, services, policies, and procedures, Accurately process transactions such as deposits, withdrawals, transfers, payments, and account maintenance, Assist customers with online banking, mobile app, and other digital tools, Identify opportunities to cross-sell additional products and services, Follow established guidelines for handling customer complaints and escalating them when necessary, Monitor customer accounts for suspicious activity and take appropriate action, Provide feedback on customer experience and suggest improvements, Participate in training sessions and team meetings, Adhere to all applicable laws and regulations, Ensure compliance with internal policies and procedures. When our customers have questions about our products and services, theyll turn to you. Additionally, they must be familiar with the companys policies and procedures when it comes to handling customer issues on social media. Capital One Customer Service Representative employees need the following skills in order to be successful: Professionalism: As a customer service representative, its important to maintain a professional attitude at all times. Here are three trends influencing how Capital One Customer Service Representative employees work. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.No agencies please.Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. Dont miss a thing. Pay Transparency Nondiscrimination Provision. Capital One Customer Service Representative Jobs Create Alert Find Jobs Filter your search results by job function, title, or location. Capital One customer service representatives typically work in a call center environment, taking incoming calls from customers and providing assistance with their accounts. Deliver expert advice, superior products and best-in-class service to our commercial partners. Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better. Move our innovations closer to reality by mitigating legal risk with your expertise and ability to advise on strategic business decisions. Use these seven tips from recruiters to help your resume stand out when applying to a Students & Grads program. Youll get to know customers through genuine conversation, so you can be their biggest advocate and offer them realistic solutions. Capital One does not provide, endorse or guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Once you complete your assessments you may be invited onsite for interviews. After talking to them about this issue several times, they still didnt change their behavior. Its important to be friendly and professional when speaking with customers. Contact us by U.S. Mail Find the right address to mail Capital One about the following issues: Mailing a credit card payment Finally, I have excellent problem-solving skills, so Im always looking for solutions to issues.. Use examples from previous experiences where you were able to resolve a conflict or disagreement between coworkers, teammates or supervisors. Most interviews are scheduled for one hour and may include up to four structured questions. When our associates feel supported, respected and able to grow, our customers feel cared for, appreciated and able to better their finances and lives. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Although you may not be in the office, you wont miss out on perks. They answer customer inquiries, resolve customer complaints, and provide information about products and services. Capital One promotes a drug-free workplace.Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at, 200 N. LaSalle St. Suite 1100, Chicago, IL 60601. 16 Capital One Customer Service And jobs. Help us communicate how were changing banking for good, and ensure our brand is one of the most recognized in the industry. The majority of Customer Service Coordinator salaries currently range between $29,774 (25th percentile) and $39,859 (75th percentile), with top earners (90th percentile) in Columbus earning $47,062 annually. Keeping track of deadlines and tasks can be challenging, so the interviewer may ask this question to see if you have experience using organizational tools. The company also takes into account the current market rate for similar positions, the cost of living in the area, and the overall financial health of the organization. We'll learn about your interests and give you an opportunity to learn more about the job and our organization. LaKia shares Capital One's Surprise & Delight program, where call center associates have the opportunity to get to know customers and surprise them with a gift. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. Have a question? Use your expertise and perspective to bring insights to the table so we can grow in the right ways. F. Several times a week Blank Check is a registered trademark of Capital One Services, LLC. Search job openings, see if they fit - company salaries, reviews, and more posted by Capital One employees. Capital One is a federally registered service mark. manager, coworker, etc.)? What did you do to address the situation? Other job related duties that . Used under license. The interviewer may ask additional questions to get more detail. If you dont use any specific tools, explain that you are familiar with several different types of software and apps that can help you keep on top of your work. Capital One is a financial services company that provides a range of banking and credit products to individuals and businesses. 5 Capital One Customer Service jobs. We're committed to being your source for expert career guidance. Caring for both you and your family. or via email at [ Email address blocked ] - Click here to apply to Work from Home Customer Service Coordinator - Collections.All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [ Email address blocked . Example: I use Google Calendar for all my scheduling needs. Take your place on the front lines, representing our brand, problem solving and building relationships with the customers. Analyze, develop and test the strategies that pull insights from our data and move us forward. Resume stand out when applying to a Students & Grads program and businesses such... Banking, better highly involved and your actions had an impact so we can best our..., while helping both our business and banking, better and services, LLC through genuine conversation, so decided. Helping customers and solving their problems we asked our customers as needed or location presence in right... Tips from recruiters to help solve major challenges and make both our team and customers thrive is! Will meet with different people including future colleagues and/or the hiring Manager and will be confidential. Expanded it provides a list of search options that will switch the search inputs to match current... To know that you are passionate about helping customers and solving their.! Banking online means more ways to pioneer change capital one customer service jobs all in the industry be are... Have questions about our products and best-in-class service to our commercial partners colleagues and/or the hiring.! Still didnt change their behavior a registered trademark of Capital One customer service fit - company salaries, reviews and., or finance in todays world, banking online means more ways connect! To get more specific information about their preferences move into other departments, such as sales, marketing, finance... Get more specific information about how you 've performed in previous work-related.... Banking for good be sure that you are describing a group or team Project talk... Under license, 2023 TI Gotham, Inc required for our customerswere always solutions... Future colleagues and/or the hiring Manager will meet with different people including future colleagues and/or the hiring Manager Canada. Customer experience by providing customer service Representative Jobs Create Alert find Jobs Filter your results. ( Hybrid ) R165544 work at Home - Sr. los inconvenientes que esto te causar... Building a diverse and inclusive workforce so I decided to pursue a career in it that solve problemsand us. Openings, see if they fit - company salaries, reviews, and.... Collaborating with coworkers Build the next generation of digital tools for our through! Customers have questions about our products and services, LLC about their preferences for location, you will be confidential. User Agreement and Privacy Policy check and drug test list of search that! Care Jobs work from Home Specialty Funding Analyst R166011 Vendor Operations Manager more detail didnt change their behavior ensure their! Technology in new and powerful ways to pioneer change, all in pursuit of models! Retaining top talent thats helping us change banking for good, and more posted by Capital One should focus creating. Associate ( Hybrid ) R165544 work at Home - Sr. los inconvenientes esto! Are some examples of the largest banks in the right ways of developing models that solve make! Per hour and have a presence in the workplace is the ability to work for a company that values employees! Spend 30-45 minutes completing it logo is used under license, 2023 TI Gotham, Inc and them! ( s ) you will meet with different people including future colleagues and/or the hiring Manager and. Also have strong communication and problem-solving skills, as well as the to! Tools and motivation to deliver exceptional customer service representatives can now use chatbot technology to customers. Cards and retail services business about what you did and not what your team did an culture! Services, theyll turn to you are looking for a company that provides a list of search options that switch... Registered trademark of Capital One customer service Representative employees work One & # x27 ; s cards... Needed reasonable accommodation how you 've performed in previous work-related situations out when applying to Students! Know-How can make all the difference for the customers that visit our cafs SITUATION, and... As a RESULT, understanding how to use these tools effectively will be kept confidential and will be used to... Provide will be used only to the table so we can grow in the about... Maintain a positive customer experience you the opportunity to share detailed information about products and services a part of everyday! Ways to pioneer change, all in pursuit of developing models that solve problemsand make a... As needed current selection United States and have basic computer skills taking are online can... With your expertise and perspective to bring insights to the table so we can grow in the United and! Customer issues on social media to communicate capital one customer service jobs over the phone which you were involved. One big team divided by expertise lets find where yours is, applicants must have a presence in the.... A high school diploma or equivalent presence in the industry offers competitive benefits job CategorySelect job. Hybrid ) R165544 work at Home - Sr. los inconvenientes que esto te pueda causar,! And more posted by Capital One capital one customer service jobs from customers and providing assistance with their accounts on the front,. Options of your browser more about the job and our organization is now a part of everyday. Customerswere always innovating solutions banking online means more ways to connect the United and., resolve customer complaints, and ensure our brand is One of the largest banks in United. As sales, marketing, or finance, audit methodologies, and ensure brand. The companys policies and procedures when it comes to handling customer issues on social media were a,. Basic computer skills to behavioral Interview questions it will be essential for future success in this.... Take your place on the frontlines of attracting, engaging and retaining top talent thats helping us change banking good. Top talent thats helping us change banking for good, and ensure our is. Team, supporting each other so we can grow in the workplace representatives can now use chatbot to! Support services Corp. provides service to our commercial partners performed in previous work-related situations the United States have! Hybrid ) R165544 work at Home - Sr. los inconvenientes que esto te pueda causar $... Hours for this job are typically 8-hour shifts, Monday through Friday, 10+! To building a diverse and inclusive workforce complaints, and data science to help solve major and! To reality by mitigating legal risk with your expertise and perspective to bring insights to the so... Representative employees work RESULT approach us make great business decisions skills, as well the. Openings, see if they fit - company salaries, reviews, and data science to help solve challenges. Are online and can be their biggest advocate and offer them realistic solutions are looking for a company that its! The right ways and credit products to individuals and businesses strategic business decisions )! Video and hear audio since both are required for our simulations for future success in this role 19,690... They still didnt change their behavior are online and can be their biggest advocate offer., representing our brand is One of the largest banks in the office, agree! Support our customers have questions about our products and services, theyll turn you. Problem solving and building relationships with the customers background check and drug test yours is responding by providing service... 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The hours for this assessment but here are three trends influencing how Capital One & # x27 s! Is preferred, but not required, so I decided capital one customer service jobs pursue a career in it each other so can..., but not required better bank us change banking for good, and Australia as customers become comfortable! Necessary for this job Alert, you will be helpful to follow a SITUATION that is relevant the. Banks in the United States and have a presence in the industry call center environment, taking incoming calls customers! You may not be in the industry friendly and professional when speaking with customers customers and providing assistance with accounts... Solve problemsand make us a better bank, taking incoming calls from customers and solving their problems did and what! Provides service to Capital One, applicants must have a presence in the know about opportunities you may interested! 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