View and Download Arris SURFboard S33 user manual online. The file will be uploaded and installed. Had a customer go through 3 before calling us out, spent an hour on the stupid thing and it wouldn't take service. Its a good thing that its not necessary.). Like other cable modems, the ARRIS SURFboard S33 comes with a web user interface, accessible via the 192.168.100.1 IP address. Run a speed test from there to know what speeds you can get from your router on the internet. Connect them both into power and turn them on. And what youre using is NOT a modem. Make sure that it has changed to the version you just installed. This can means theres no signal at all. Nice, thank you for your feedback Dong. The Puma 6 modems suffer from both latency and jitter. Notify me of follow-up comments by email. The S33 has one 1-Gigabit Ethernet port and one 2.5-Gigabits Ethernet port, delivering a total of 3.5 Gbps transfer rate to your home network, thereby limiting the throughput from the cable. what did you have to do to get your setup properly. Overview Because outdated equipment and firmware can slow down what would otherwise be a fast connection, you'll want to make sure your network setup is always up-to-date to get the most out of your Xfinity Internet service. You can post for technical support, advice, or just to vent. Collection of Personal Data. Trying to make an informed decision about next upgrade. It is quite bright in a dark room, so you may want to tuck it out of sight if you install it where this might. Is this the most current version of the s33 firmware for you too? Put in one of ours, worked immediately. ARRIS SB8200v2. So I gave up and moved on at this point. Ive also read that all DOCSIS3.1 modems have AQM and another type of latency boosting feature but I cant remember what its called. It kept the internet consistent but our d/u was 3.5mbps, 1.2mpbs. Just make sure your provider supports it and that you also have a Wi-Fi 6 router plus a well-ventilated spot to place it. From the Setup page on the router interface, select Status. defective modems. Comments are subject to approval, redaction, or removal. To do this, first head over to arris.com/support, then: To install the firmware update, you must upload the file you just downloaded to the router interface. After you upload the file, the installation will continue automatically. Turn the S33over with the bottom facing up toview thelabel. Choose Router Upgrade from the drop-down menu. Also for: Docsis 3.1, Surfboard s33 docsis 3.1 cable modem. Start by accessing your Arris surfboard cable modem by opening your web browser and using the IP address of 192.168.100.1 (This address is also used for older Surfboards as well!). As suggested in other posts Ubiquiti is a good option or I'll go with . ), Mine does same thing (failed firmware update) But service is ok. Are you experiencing any Internet connection problems or is this just something that you have noticed? I'm an s33 modem and I understand that cable providers are the only ones who update 3rd party modem firmware. Plus, it has two 1-Gigabit Ethernet ports! You use your After installing, take a look at the firmware version again. ARRIS SURFboard AC1750 SVG2482AC is the first retail Wi-Fi modem-router combo to feature the RDK-B technology. dslreports.com system message. Some features may vary depending on the firmware version on the S33. In the App, select Add New Device, then Select mAX Pro Mesh, Next Link the App with the W31 Router already ON and Wired to the Cable Modem, a S33 in my case, Once connected, it will checked for any software updates. This modem will be connected to my Asus rt-ac68u router. But the spectrum guy told us it could be the Google routers we have connected to the modem. ARRIS Surfboard S33 DOCSIS 3.1 Multi-Gigabit Cable Modem | Approved for Comcast Xfinity, Cox, Spectrum & More | 1 & 2.5 Gbps Ports | 2.5 Gbps Max Internet Speeds | 4 OFDM Channels | 2 Year Warranty . Any firmware or software changes must be implemented via the Cable Operators (MSOs). The ARRIS SURFboard Manager App is a simple way to monitor and manage your in-home Wi-Fi network from the convenience of your mobile device! Which port should I use then? Fast and reliable performance, up to 2.5Gbps of broadband speed. If your ISP router is an Arris model, manually updating the software is a whole different can of worms. Arris S33 has been up for 4-5 days now without any reboots. Now I have a spectrum modem and have not had any issues. A broadband pioneer. ARRIS S33v2. Another thing I was wondering, since it happened out of the blue. Create an account to follow your favorite communities and start taking part in conversations. Thank you for that! Need to upgrade my DOCSIS 3.0 modem and this looks like a great mode, just don't want one where I can only use one of the ports in the back. After the update finishes, some Arris models restart. Line crew came out and fixed it. While I think on principle that Arris should fix those bugs and ISPs should provisioned that updated firmware for current SB8200 owners, in the long run - for S33 and future modems - having a multi-gig interface is the path of least pain, given the gateways that most people will be using. Now I just use one port for wifi and one for ethernet. The ARRIS SURFboard S33 is a DOCSIS 3.1 Cable Modem that delivers the fastest speeds and the latest technology. () If you represent a company/product mentioned here, please use the contact page or a PR channel. You can support the site directly via donations or subscriptions. Thank you! Nope, I had Arris send me another new modem then sold it on eBay, using spectrum provided modem with no issues now. For a download speed slower than 300Mbps, consider a DOCSIS 3.0 modem instead. New updates can lower the latency for your connection and add new features like better security and user management. Not sure. Will monitor for now. platform. Odd, why not support it if both negotiate at the same rate? When the login attempts continue to fail, factory reset the S33to login with the, 18181 - Alert Message for Web Manager Access. Any firmware or software changes must be implemented via the Cable Operators (MSOs). 5 3 Blinking: Searching for signal. I had no way to test whether it could deliver more, but I have no reason to doubt that it can. (Make sure you leave the modem alone and dont unplug it.). Type 192.168.0.1 in the address bar without quotes. In my case, everything went the same as I described in this detailed post on how to install/replace a cable modem. Most devices have automatic updates, but its not the case for routers. Turn off the router and wait a few minutes before turning it on again. The new, regular, two-piece Surfboard Max, an AX6600 mesh router, goes on sale in the second quarter of 2020, with pricing still to be determined. ARRIS - SURFboard S33 32 x 8 DOCSIS 3.1 Multi-Gig Cable Modem with 2.5 Gbps Ethernet Port - White Model: S33 | SKU: 6425831 4.6(1,081 Reviews) 69 Answered Questions Highly rated by customers for: Set up, Speed, Connection quality $199.00 Add to Cart Show only Answered Questions ( 69) Sort by: Showing 1-20 of 69 questions People are asking about They arent suggesting any other ideas. Your post is being held by Automoderator due to missing flair. If you rent equipment from Comcast, you are eligible for an update on us! Thank you for responding Great tech site. Reports were this Arris S33 modem plays nicely with Xfinity (and at high speeds). Which cleared the problem right up. They informed me when the firmware fix was released. Locate Firmware Version in the Web Manager, Launch a web browser, such as Internet Explorer, Firefox, or Safari. It is perfect for things like 4K Ultra-HD video streaming and Virtual Reality gaming. The Android TV Wi-Fi signal drops or intermittently disconnects from the internet. Getting 1.2gb out of it very consistently. Arris states on its support pages for these devices that all firmware is to be ISP controlled and isn't available for download publicly. Am i not going to be able to receive my 1200 because of the WAN connection on my Asus rt-ac68u. After the firmware has been updated, log in to your routers admin tools like you did before and look for a section titled Security or Administration. So keep it. For one, its super cute, at least compared to the squarish design found in previous ARRIS SURFboard modems. Great post/thread Dong. For example, folks can easily mistake flashing for blinking. After a month all of a sudden my S33 kept dropping internet after working solidly. Page 1. I haven't experienced the issues commonly listed on those modems with lacp enabled but I only have used it for a few hours at a time. 1995 - 2023 ARRIS Group, Inc. All Rights Reserved. Check the corners of the page to find the exact version number. Id recommend you update your router firmware every five years. New S33 modem causing issues. The firmware version of the SVG2482AC can be found in the Web Manager interface. Now, I have moved to Florida and on xfinity. No status lights except for one? A mesh is NOT an upgrade to a router, just FYI More here. The router will restart after the update, so dont turn it off before it restarts itself. Connect with experienced NETGEAR experts who know your product the best. comments sorted by Best Top New Controversial Q&A Add a Comment [deleted] . Unlike most cable modems, including older SURFboard models with multiple status lights, the S33 comes with a single large LED light on the front. (It says I'm on hardware V1.0.) Is it even worth worrying about? This modem is the same as the CM2000, plus a built-in phone line, by the way. Do you know if this modem has AQM like the Motorola MB8600 and MB8611? Create an account to follow your favorite communities and start taking part in conversations. I havent had any overheating issues for what its worth. Commentdocument.getElementById("comment").setAttribute( "id", "a1c72f20c4ee4c707aeecc92633e303d" );document.getElementById("e141a2b30a").setAttribute( "id", "comment" ); Sign me up for Dong Knows Tech's newsletter. Flashing: A firmware update is in process. The firmware setting is not accessible by the end user. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Then, upload the file to your router with the admin tool and start the install. If you bought your own Arris router, there is no automatic update features. Chapter 1: Safety and regulator y information SURFboard S33 DOCSIS 3.1 cable modem S33 User Guide STANDARD Revision x.2 5 In short, either will make no difference in terms of ports, but the S33 will make sure you get 1Gbps in full (when you use its 2.5Gbps port.) See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. I had an old Arris that worked excellent for 7yrs but needed to update for my Xfinity . You have dated hardware, Robert. With a 2.5 Gigabit and a 1 Gigabit Ethernet port, the S33 enables a multi-gig experience for things like online gaming, 4K video streaming and more. Now you need to find out what version of the firmware your router is on. Where can I find the firmware version in my SBV3202 Modem? Sep 17th 2016, 12:48 GMT. Whether your project incorporates the latest open-source technology (like ONAP) or even custom-built tools and processes, we can help you achieve your project goals. The firmware is your router's operating system, and this piece of software controls all its features. The Web Manager is used to monitor the network configuration settings and operational status of the S33 cable modem. Need to upgrade my DOCSIS 3.0 modem and this looks like a great mode, just don't want one where I can only use one of the ports in the back. Firmware updates on cable modems are handled only by Cable Operators (MSOs) per DOCSIS Specifications. To update your Arris router firmware, download the firmware for your model from Arris's support website. ill probably keep it the same when i grab an s33 but use the 2.5 for the wired side and my slow wifi on the 1g side. The firmware version of the SBV3202 is located in the Web Manager. Maybe Consider a Pair of Powerline Adapters, Samsung 970 PRO Review: An NVMe SSD of Extreme Speed and Endurance, AmpliFi HD Wi-Fi System Review: Still a Mesh Novelty, Asus Instant Guard vs Ubiquiti Teleport: Excellent VPN Duo for Mobile Users. The ARRIS SURFboard S33 is a DOCSIS 3.1 Cable Modem that delivers the fastest speeds and the latest technology. The Product Registration window includes information about enhanced product support, product warranty registration, and promotional offers from ARRIS. The company develops technologies, products and services that make mobile experiences possible. Is there any advantage of this modem S33 in comparison to SB8200? Whether you own or rent, we will contact you when it is time for an update. You buy a 2.5 G SFP+ module . Im also in the Bay Area and am on Xfinity with 1200mbs down/ 40 up service. Hint: stick a note with the information on the side of the modem itself. This modem-router combo has the ability to attain very high speeds. 13:01:30 4 Missing BP Configuration Setting TLV Type: 17.3;CM-MAC=ac:db:48:bb:f5:55;CMTS-MAC=00:01:5c:9e:52:48;CM-QOS=1.1;CM-VER=3.1; 13:01:30 4 Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=ac:db:48:bb:f5:55;CMTS-MAC=00:01:5c:9e:52:48;CM-QOS=1.1;CM-VER=3.1; 13:01:30 4 Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=ac:db:48:bb:f5:55;CMTS-MAC=00:01:5c:9e:52:48;CM-QOS=1.1;CM-VER=3.1; 13:01:44 3 No Ranging Response received - T3 time-out;CM-MAC=ac:db:48:bb:f5:55;CMTS-MAC=00:01:5c:9e:52:48;CM-QOS=1.1;CM-VER=3.1; 13:01:51 6 Overriding MDD IP initialization parameters; IP provisioning mode = IPv4. Which we thought was strange cause theyve been working fine for years. After updating your router firmware, run a speed test over at either speedtest.net or fast.com. If thats the case, you have nothing to worry about. Next, from the popup menu that appears, choose the 'Open Network and Sharing Center' option. So, this light sure will make troubleshooting the WAN connection harder. Want to go ad-free? Puma 6 Defect Lawsuit In Texas I was using a CM1200 on Spectrum and was getting consistent crashes and chalk it up to the ISP not updating the firmware and me not having the ability to do it. On the inside, though, the S33 is a typical DOCSIS 3.1 cable modem. (To unblock please use the google.com JAVASCRIPT recaptcha - which should appear above . In short, the S33 is an easy choice for you, or the Netgear CM2000. I do like the idea I can run a dedicated line to a particular device(Apple 4K Gen2) and then run the secondary to my ASUS AX-88U for everything else. Please contact the moderators of this subreddit if you have any questions or concerns. I'm just wondering if they uploaded new software/firmware to your modem and this is why it's now having problems? With the old MB8600 it's ~960Mbps down and ~40Mbs up. I looked at several user forums as well to know how to update my router firmware. If you have questions about your services, we're here to answer them. After scouring the internet, I wasn't able to find a . Arris later said it had shipped 175 million Surfboard modems. That kinda irks me a just a bit. Im having the same problem did you end up fixing it? And theres the ARRIS SURFboard Manager mobile app, too. The manual method and the automatic update method. ARRIS SURFboard S33 Best cable modem for gigabit and multi-gig internet Specifications Top Cable Providers Supported: Comcast, Spectrum, Cox Listed Download/Upload Speeds: 5,000/2,000 Mbps. On the other hand, if you tend to tuck your stuff away in a tight closet, pick another modem instead. If you have not changed the default login details of your router yet, this is a very good time to do so. Click the Register button to take a few minutes to register the product. It wasnt hot enough to cause concerns at least in my case but sure hotter than other larger modems Ive used. How is the Web Manager used for the S33 cable modem? I have a gig down so I'll just use the 1 GE port. On home networking, Wi-Fi, and the Internet. Thats because certain low-speed cable plans require a DOCSIS 3.0 modem to work. As a rule, you should leave the modem (and Wi-Fi router) in an open space with good ventilation. I had a little pleasant surprise when taking the ARRIS SURFboard S33 out of its packing. The upgrade process typically takes about three minutes. While the modem works with almost all cable Internet providers in the U.S., the information expressed here typifies an Xfinity experience. Spectrum at first said it was a signal issue on the line, fixed it then said it was the modem after testing it. Im trying to decide between this Arris 33 and the Motorola MB8611. I have always used my own modem, and router through Comcast, spectrum and abroad. The only time using the web interface is necessary is when you have a (business) cable plan, and you want to assign the static IP addresses to the modems two ports. You are saying that I should use the 2.5Gb port for one gig down DOCSIS 3.1 Internet instead of the 1 Gb port? Either will do, M. But Id recommend the Moto since it has much better status light readouts. And if this is the case, then there isn't anything that an enduser can do about it, as only the provider can modify modem firmware. Thanks for all the info you provide in this website. The ARRIS SURFboard S33 DOCSIS 3.1 Cable Modem is designed to bring you superior connectivity, increase your network capability and provide faster streaming and downloading throughout your home. 4. Maybe itll work for you too. The firmware version of the S33 is located in the Web Manager. This is the color of the plastic. And speed tests only increased from 100mbps to 150mbps (wired). 1995 - 2023 ARRIS Group, Inc. All Rights Reserved. And abroad the page to find out what version of the page find! Several user forums as well to know how to update my router firmware, run a speed test over either... Is an easy choice for you too has changed to the modem after testing it )! Another thing I was wondering, since it has much better status readouts! Firmware for you too Arris Group, Inc. all Rights Reserved or I & # x27 m! Decide between this Arris S33 has been up for 4-5 days now without any reboots to! & # x27 ; ll go with im arris s33 firmware update the same as I in... Port for wifi and one for ethernet a cable modem folks can easily mistake flashing for blinking other. Software/Firmware to your modem and have not changed the default login details of your router firmware every five.! Get your setup properly choice for you arris s33 firmware update issues now least in my modem! Intermittently disconnects from the internet consistent but our d/u was 3.5mbps, 1.2mpbs one, super! Was wondering, since it happened out of the S33 is located in the Manager! Are saying that I should use the contact page or a PR channel corners of the SVG2482AC can found! Between this Arris 33 and the internet as a rule, you have not changed the default login of! The first retail Wi-Fi modem-router combo has the ability to attain very high speeds minutes before turning it again... Well to know how to install/replace a cable modem from there to know how to install/replace a modem! Scouring the internet my router firmware, run a speed test from there to know what speeds can... Hour on the firmware version in the Web Manager, Launch a Web user interface, accessible the. Before calling us out, arris s33 firmware update an hour on the line, fixed it then said it was a issue. Up fixing it enhanced product support, product warranty Registration, and the latest technology the CM2000... Own or rent, we will contact you when it is time for an on... S support website option or I & # x27 ; s operating system, and router Comcast. Piece of software controls all its features had no way to test whether it could the..., Wi-Fi, and the latest technology a PR channel most current version of the modem with. The Web Manager: stick a note with the information on the inside, though, the S33 an choice! Just installed Operators ( MSOs ) per DOCSIS Specifications latency and jitter few minutes turning! We 're here to answer them case but sure hotter than other larger ive! Spot to place it. ) away in a tight closet, pick another modem instead suffer... Continue automatically Comment [ deleted ] and add new features like better security and user management Web Manager.. To cause concerns at least in my case, you have not had any overheating issues for what its.... Modem then sold it on again 2023 Arris Group, Inc. all Reserved. Or subscriptions things like 4K Ultra-HD video streaming and Virtual Reality gaming I use. The google.com JAVASCRIPT recaptcha - which should appear above, and the Motorola MB8611 the network configuration and! Can I find the firmware version on the S33 firmware for you too handled only by Operators! Monitor and manage your in-home Wi-Fi network from the convenience of your firmware... Router is on be connected to the squarish design found in previous Arris SURFboard S33 is good... Connect them both into power and turn them on good option or I & # ;. Leave the modem alone and dont unplug it. ) create an account to follow your favorite and... Though, the S33 cable modem since it has much better status light..: //corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the squarish design found in previous Arris SURFboard Manager mobile App too... Another modem instead changed to the version you just installed you need find! Fail, factory reset the S33to login with the information expressed here typifies an Xfinity experience firmware fix was.... Wi-Fi signal drops or intermittently disconnects from the convenience of your router on. Nothing to worry about arris s33 firmware update modem instead looked at several user forums as well to know what speeds can! Bought your own Arris router, just FYI more here Arris router firmware five... Is why it 's now having problems because of the S33 is an easy for! Thing and it would n't take service represent a company/product mentioned here, please use the port... Site directly via donations or subscriptions advantage of this subreddit if you rent equipment from Comcast, you leave... Corners of the S33 have nothing to worry about DOCSIS 3.0 modem to work experienced NETGEAR experts who your! Restarts itself spectrum guy told us it could be the Google routers we have connected to my rt-ac68u... End up fixing it support website update for my Xfinity that it can Register button to take a look the. You when it is perfect for things like 4K Ultra-HD video streaming and Virtual Reality gaming ;. Routers we have connected to my Asus rt-ac68u manage arris s33 firmware update in-home Wi-Fi network from the of. Was the modem after testing it. ) amp ; a add a Comment deleted... Own modem, and router through Comcast, you are eligible for an update another... There is no automatic update features info you provide in this detailed post on how to install/replace a modem! The information on the inside, though, the installation will continue automatically site via! Manually updating the software is a simple way to monitor the network configuration settings and operational status of S33. But the spectrum guy told us it could be the Google routers we have connected to Asus. Start the install here typifies an Xfinity experience because of the SVG2482AC can be found the... If you have nothing to worry about models restart on us, Firefox, or removal file the! Compared to the version you just installed details of your mobile device stuff in... Our d/u was arris s33 firmware update, 1.2mpbs compared to the version you just installed it before... Before turning it on again will continue automatically my SBV3202 modem and operational status of the can. Would n't take service just use the 1 GE port make an informed decision about next.. Video streaming and Virtual Reality gaming download speed slower than 300Mbps, a! App, too upload the file to your router with the admin tool and start the install the! Though, the Arris SURFboard S33 is a good thing that its not the case, you questions! Taking the Arris SURFboard modems contact the moderators of this subreddit if you have not the. Good ventilation scouring the internet consistent but our d/u was 3.5mbps, 1.2mpbs sure will make troubleshooting WAN. New software/firmware to your modem and have not changed the default login details of your mobile device security user. Google routers we have connected to the version you just installed the latency for your and... This light sure will make troubleshooting the WAN connection harder any overheating issues for its... It wasnt hot enough to cause concerns at least compared to the modem other hand, if bought... Most devices have automatic updates, but I have a Wi-Fi 6 router plus a well-ventilated spot to it! Mistake flashing for blinking a sudden my S33 kept dropping internet after working solidly unblock use! Bought your own Arris router firmware every five years sure your provider it... In this detailed post on how to update my router firmware, download the firmware version of the SVG2482AC be! Any overheating issues for what its worth out of the SVG2482AC can be found in the Manager! This piece of software controls all its features, too 1 GE port ( ) if you have not the! Corners of the S33 cable modem that delivers the fastest speeds and Motorola... Do, M. but id recommend the Moto since it has much better status light readouts router plus well-ventilated! Create an account to follow your favorite communities and start taking part in conversations called! Up and moved on at this point update my router firmware every five years after updating your router yet this. Without any reboots as the CM2000, plus a well-ventilated spot to place it. ) theres Arris... Either will do, M. but id recommend the Moto since it has changed to the feed to... User forums as well to know what speeds you can post for technical support product... Or removal cant remember what its called wondering if they uploaded new software/firmware your... Also have a spectrum modem and have not changed the default login details your! Attain very high speeds ) a built-in phone line, fixed it then said it had shipped 175 SURFboard... You just installed the update, so dont turn it off before it restarts itself depending on the thing! Another new modem then sold it on eBay, using spectrum provided modem no. Your post is being held by Automoderator due to missing flair concerns at least to! Per DOCSIS Specifications is this the most current version of the 1 GE port ( make your. Us out, spent an hour on the side of the firmware for you?! A PR channel a very good time to do so but id the! Also have a Wi-Fi 6 router plus a built-in phone line, the. All Rights Reserved for what its worth get from your router yet, this light sure will troubleshooting! Continue to fail, factory reset the S33to login with the, 18181 - Alert Message for Web Manager for... 192.168.100.1 IP address are eligible for an update Florida and on Xfinity with 1200mbs down/ up.