Modem/router seems to be working fine. To use the second Ethernet port, you will need a second IP address. So far, although the Rep who is helping me has been extremely polite and knowledgeable/willing to help etc, they haven't offered anything other than suggesting for me to change to a business account type of service which is WAY above my budget for internet and offers way less internet speed for even higher prices. Details. Or upgrade speed to 2Gbps. Error mode, verify all cable connections and try resetting modem. If you have a 25 Mb/s connection this means that theoretically you should be able to download 25 MB per second. It gave me nothing but trouble. Do you have a question about the Arris SURFboard S33 or do you need help? Provide a clear and comprehensive description of the problem and your question. At CommScope we push the boundaries of communications technology to create the worlds most advanced networks. Nx$~(z$B.f\PTy"Y4Tb1,EmmMlwTW>C%AF;P' ]&p'4P%xl This is your one-stop shop for SURFboard products and telephony modem backup batteries. endstream endobj startxref If still unsuccessful, you may have to contact your current service provider to either set up your Internet service or activate your SB8200. I bough ARRIS SURFboard S32 as a replacement for my ARRIS SB6183. Keep your data centers, intra-building throughways and telecommunication closets organized with these cable management options. It uses DOCSIS 3.1 technology to provide ultra-high-speed internet access on your home or small business network.For whole-home connectivity, you can use the Ethernet port on your S33 to connect a Wi-Fi router (separate purchase). It saved me a couple hours of down time if I did it myself. You should get a reply here in your topic. August 10, 2021 September 15, 2021 Leave a comment on Arris S33. But when I get error messages saying there is no internet connection to my Wi-Fi, the ARRIS is sort of useless to help correct or diagnose the source of the issue. HELPFUL LINKS. Arris SURFboard CM3200 manual 21 pages. Copyright 2020 ARRIS Enterprises, LLC. 2 Modem Information. EU/UK Product Declaration of Conformities (DoC) EU and UK Power Supply Information . If one should there be a 10gig bandwith available this modem will still be able to get the job done. So I'm now asking more questions about that option with the XB7, I'll post more at a later time. Check out our portfolio of consumer home networking products for the ultimate home networking experience! Deliver optimal high-speed performance with a variety of cable assemblies, including coaxial, fiber and hybrid options. Type a valid URL (such as www.surfboard.com) in the address bar and press Enter to test your network connection. Sorry for breaking the forum rules. Connect the coaxial cable to a cable wall outlet (if not connected) and the Cableconnector on the rear of the S33cable modem. The S33 will not work with DSL, Fiber to the home, or satellite internet service. The ARRIS SURFboard S33 DOCSIS 3.1 cable modem provides ultra high-speed internet access over the broadband connection on your home or small business network. Copyright 2023 Manua.ls. Daily disconnects, lots of errors logged. So I went ahead and purchased the ARRIS - SURFboard S33 and I also purchased a new Netgear Orbi RBK-852 Router (which as an extra perk has Wi-Fi6 and a 2.5Gb Ethernet Port) problem is with all this setup I have not been able to get the desired and offered 1200Mbps connection when the router is connected to the modem. Very good unit.. Not sure about the cost but so far this is my third Arris modem over a few years.. Is it on the router settings? User rating, 4.6 out of 5 stars with 1082 reviews. If that is your case like most people, then you WILL ONLY be able to take full advantage of that 1.2GB connection if you have either a router with multiple 2GB ports or higher (so you can attach more capable devices to it). But you prevent my supported modem from working the way it should work by limiting it and refusing to provision it with a second IP, which it needs to properly function. If the web page fails to open, first check each cable connection on your devices to ensure that they are securely connected. Boom 700+ Mb/s all day long with no drops in over the 3 weeks I've owned it. Note: To connect to the internet, you need a cable service connection (coaxial cable line) with a cable internet service provider. If the website fails to open, please contact your service provider to set up your internet service or activate your S33. The developer provided this information and may update it over time. This unit is easy to connect, and works great! Arris SURFboard TG2472G/NA Check for the solid LEDon the front panel of the S33cable modem. It won't let me connect the second mesh router at all. You use Please contact your service provider for assistance.Note: For Cox customers, a second IP address is not supported on the Residential service.Using the connection capabilities of the S33, you can connect your computer and other network-enabled devices via the two Ethernet ports. A.Connect the coaxial cable (not included) from the able wall outlet or RF splitter to the Cable connector on the rear of your S33. Spectrum at first said it was a signal issue on the line, fixed it then said it was the modem after testing it. While using your personal setup with the Surfboard, were you finding that setup wasn't meeting your usage needs? comments sorted by Best Top New Controversial Q&A Add a Comment All Rights Reserved. I read that for link aggregation to work on that SB8200 modem, you must have a router which supports it. Goes well with an eero mesh system! I would be willing to give this a higher score, but there is one MAJOR flaw in the app. Ensure superior protection, reliability and scalability for your indoor and outdoor networks. FWIW, an additional public IP / WAN address assigned by an ISP is not needed for a LAG / LACP / Port Bonding feature to be able to function. `aL*Ax@E All rights reserved.No part of this publication may be reproduced or transmitted in any form or by any means without written permission from ARRIS Enterprises, LLC.ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, LLC. The ARRIS website should open. Through my own research, I found out I could use their modem/router combo and turn off its wireless radios, then use my Orbi in Access Point mode. My download speeds are higher and I didnt want a modem/router with wifi combo. %%EOF This is a great modem, Im using it with my isp, Sparklight, I had an older surfboard that was constantly dropping connection. The SURFboard Central app is designed to get the most out of your SURFboard device. I'm not getting anything above 1GB with Comcast anyway due to their silly restrictions. I also need to research and see if my Netgear Orbi router would work well like that. BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support for assistance: 1-877-466-8646. To activate your internet service, you will need the cable modem model name (S33), HFC MAC ID, and serial number (S/N) listed on the cable modem label located on the bottom of your S33 or attached in the Cable modem label section at the end of this document.To activate your internet service, select your service providers activation website from the list below: D.Verify S33 connectivity by accessing the internet on your connected PC or laptop. Great tiny modem. Were ARRIS SURFboard, and were powering the digital world. Provide adequate bandwidth as Im currently getting 300down/30up without issue. Now with an updated UI for all our Cable Modem, Cable Gateways (Modem with integrated Wi-Fi) and mAX Mesh router devices. Connect the power supplyto the Power port on the rear of the S33cable modem and thenplug it into an electrical wall outlet that is not controlled by a wall switch. :). I bough ARRIS SURFboard S32 as a replacement for my ARRIS SB6183. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Home Arris ARRIS S33 Cable Modem User Guide. Arris s33. This is in keeping with the spirit for which these public help forums were originally intended. View the manual for the Arris SURFboard S33 here, for free. I had to explain what a LAN vs a WAN was. I would love to keep this modem if Comcast would drop in and help with the two IPs setup, because it is an excellent modem, but then again, if they don't maybe I can try the modem you mention as it also seems pretty good. The online GUI won't load for me on any of the browsers suggested and doesn't recognize my login info. There is no solution except unplug it and re-plug it and hope everything magically works. IMPORTANT! The vast majority of our reviews come from verified purchases. I always change default passwords on home networking equipment so I contacted support. Xfinity encouraged me to upgrade to DOCSIS 3.1, so I bought an MB8611. Frustrating to say the least. I hate this app. Sure, I'll post here if I find a solution. Ask the Community. Whether youre an expert industry veteran or a new professional, your work will make an impact. The LED willflash during the initial startup. Arris designed these modems with two internet ports for a reason, and Xfinitys service does not allow us to use both ports. During normal operation, the Power, Receive, Send, and Online LEDs on the SB8200 front panel should always be lit SOLID green or blue. In-store pricing may vary. of 25. Currently, I believe there's only 2 consumer routers on the market that meet that, or only connect ONE device to that 2.5GB port on their supported modem and disconnect all your other devices from the internet. The EERO has a speed test app inside which is the absolute best place to do a speed test of your modem. My Playstation is on the Gigagbit Ethernet side of my router. With a 2.5 Gigabit and a 1 Gigabit Ethernet port, the S33 enables a multi-gig experience for things like online gaming, 4K video streaming and more. I just hope one of the Comcast employees that look at these boards reply to me and offer some help. ("pDcc`@ftt UcM 1e1fE; L GP("+lbpjP iqq c2CdE< To receive high-speed Internet service, your service provider may request the Media Access Control (MAC) address (see HFC MAC ID) and Serial number (see S/N) listed on the cable modem label. For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast or ARRIS. Thank you. Expand your network footprint and performance with flexible FTTX approaches. It uses DOCSIS 3.1 technology to provide ultra high-speed internet access on your home or small business network. I got a supported and suggested modem by Comcast with one 2.5G port and another 1GB port. However, the cable provider must provide an Internet IP Address to each devicefor Internet access. Do you have a question about the Arris SURFboard S33 or do you need help? @EG thanks so much for doing this, I really appreciate it and the information. Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. ARRIS disclaims proprietary interest in the marks and names of others.ARSVD01623-a, SURFboard SB6183 DOCSIS 3.0 Cable Modem Quick Start Guide In the Box What You Should Know The SB6183, SURFboard S33 DOCSIS 3.1 Cable Modem User Manual - Optimized PDF SURFboard S33 DOCSIS 3.1 Cable Modem User, SBV5220 VoIP Cable Modem User Manual - Optimized PDF SBV5220 VoIP Cable Modem User Manual - Original PDF, WiFi Cable Modem Router C3700 User Manual - Optimized PDF WiFi Cable Modem Router C3700 User Manual -, Your email address will not be published. I do have the right equipment, I have a supported modem and a device with a 10GB Ethernet port. Bought to replace my out dated modem. Motorola/Arris SURFboard SB6121 Manual - Optimized PDF Motorola/Arris . I attempted setting up Link Aggregation on my Orbi Router which as a feature for that, then I also tried looking up on the modem configuration, but I couldn't find anything related to link aggregation in the modem settings themselves. To use the second Ethernet port, you will need a second IP address. No power, verify all cable connections and try resetting modem. 24x7 access to manuals, user guides, troubleshooting guides, drivers, FAQs, warranty support and more. I'm looking to buy a 3.1 modem and the S33 looks attractive but I can't find a way to update firmware down the line. Frequently Asked Questions (FAQs) and additional product documentation are also available. Your email address will not be published. Connect the coaxial cable to a cable wall outlet (if not connected) and the Cable connector on the rear of your SB8200. 4 Front View. All rights reserved. That's why I'm trying to make the second port on the router work, so my main desktop can connect directly via ethernet to the modem and get the 1200Mbps from it. The solution I found it myself, or better said "The workaround". I then started to research compatible modems and Best Buy had this one available. Comment * document.getElementById("comment").setAttribute("id","a9267088c1e8412f19dde48d25bb7b91");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. Delight your subscribers with high-performance, easy-to-use broadband, video and home networking devices for the home. The manufacturer says I need an additional IP from Comcast for both ports to work. Note: During startup, all four LEDs will FLASH and then light up SOLID in sequence. hb``` ,@r129.201+:00~tX'"n. Caring for the environment by recycling your ARRIS equipment, Get the ARRIS SURFboard Central mobile app, Launch the ARRIS SURFboard Central mobile app, Set up your cable modem using Surfboard Central mobile app. Prices and offers are subject to change. Now with an updated UI for all our Cable Modem, Cable Gateways (Modem with integrated Wi-Fi) and mAX Mesh router devices. During the installation or cable modem activation, you may need to contact your service provider for assistance. @RealAct if they do provide you with an additional IP address, you would need to enable LAG on modem then hardwire each WAN out to an enabled LAG router. I have a asus rt-ax 86u router the thing is even with that router, you can only use the 2.5 gig port on wan or lan not both, so I just setup dual wan, both wan are 1000 Mbps and I setup the lan coming out of the router as the 2.5 port. I paired it with my EERO Pro setup and boom, fast connections on both wired and wireless. Some features may vary depending on the firmware version on the S33. If the Power LED does not light up SOLID, please rest check the power connection on your SB8200 before contacting ARRIS Technical Support. This manual is available in the following languages: English. Surfboard We have 3 Arris SURFboard S33 manuals available for free PDF download: User Manual, Quick Start Manual, Quick Start Card Arris SURFboard S33 User Manual (25 pages) Brand: Arris | Category: Modem | Size: 1.3 MB Table of Contents Table of Contents 3 1 Safety and Regulatory Information 4 Important Safety Instructions 4 FCC Statements 6 So if you, like most people in this world have more than one device in your network, and again like most people on this world have a router that ONLY has 1GB ports, then you cannot take advantage of their 1.2GB service, Another way is if you have a Wi-Fi6 capable router. Answer This document describes the basic installation process for the S33 cable modem. :-( , I purchased this modem and router because Comcast e-mailed me saying I should get a new modem in order to get the new fast speeds of above 1Gb that they are now offering to customers who subscribe to the internet package I have., Anybody from Comcast who can help me here? Chat and phone support is also available. Support reached in a reasonable time but the support guy had never heard of this model. on your connected computer or laptop to log in to the S33 web manager.Type the default LAN IP address, 192.168.100.1 in the Address bar and press Enter.The default login is case-sensitive. How do I get a second IP so both ports on my supported and suggested modem work? Thinking of Link Aggregation on SB8200 to achieve 2Gbps, rather get the 2Gbps plan than having to spend on layer 3 switches and yet using Dual-WAN because LAG activated on modem loses second IP. Create lasting connections by shaping the networks of future with CommScope. Before Installation Before beginning the installation, check that the following items were included with the S33 cable modem: Power Supply Software License & Regulatory Card Quick Start Guide Additional Item Needed (Not Included) Occasionally I will need to restart both this and my dedicated router due to connection drops but I belive this has more to do with my ISP than the product itself. Do you use a router or connect your rig directly to your dual LAN modem? Now supporting all our Cable Modem, Cable Gateways (Modem with integrated Wi-Fi) and mAX Mesh router devices. After setting up name and password for network, it just takes me back through the setup over and over and over again. endstream endobj 730 0 obj <> endobj 731 0 obj <>/MediaBox[0 0 612 792]/Parent 727 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/Type/Page>> endobj 732 0 obj <>stream S33. It definitely gives me all the speed I pay for. SURFboard S33 DOCSIS 3.1 cable modem S33 User Guide STANDARD Revision x.2 3. to plugs and convenience receptacles and examine the point where they exit from the . CommScope premium structural support solutions reinforce your structure and optimize antenna performance. Just a quick call to my isp to get it registered and I was up and running, and it looks so much better than the big black box it replaced. B.Connect an Ethernet cable (not included) to the 2.5 GE Ethernet port on the rear of your S33 and the Ethernet port on your PC or laptop. I can ONLY use one LAN port in the modem at any given time. We understand that it can be frustrating that we are no longer offering multi-ip for residential customers, and apologize for the inconvenience it may cause. A human point of view. My ISP is upgrading all their lines and have have demanded all customer get DOCSIS 3.1 modems. The download speed on the internet depends on the type of connection you have. Subsequent testing after I added mesh router still yielded great speeds over wifi. !n:8y>P^kckvPahP Why in the world would Comcast stop offering second IPs now with the arrival of Wi-Fi 6 when more and more modems and routers will be available with 2.5 ports is beyond me. Having LAG enabled will allow to push over 2.5Gb from the router but I suppose Comcast restricts dual IP for LAG. Ask your question here. Open a web browser on your computers, such as Internet Explorer, Google Chrome, Firefox, or Safari. MB8611 has ONE port. The ARRIS SURFboard S33 is a DOCSIS 3.1 Cable Modem that delivers the fastest speeds and the latest technology. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice. Designed for iPad 1.6 733 Ratings Free Screenshots iPad iPhone The SURFboard Central app is designed to get the most out of your SURFboard device. Buy ARRIS Surfboard SBG8300-RB DOCSIS 3.1 Gigabit Cable Modem & AC2350 Wi-Fi Router | Comcast Xfinity, . For whole-home connectivity, you can use the Ethernet port on your S33 to connect a Wi-Fi router (separate purchase). Youll need another modem connection with a separate account to utilize LAG functionality for 2.5Gb connectivity. SURFboard S33 DOCSIS 3.1 Cable Modem User Manual - Optimized PDF. Rapidly scale fiber capacity for your enterprise, MTDC, service provider or hyperscale data center. I tried all the tech support options from Arris, waiting on arris tech support for the warranty claim. I wish I knew more about networking, then maybe I could do something like that, but I really have no clue how to set up what you describe. What kind of router do you have? I like the background on the company behind the modem as they seem to focus on high performance modems and routers. This radiation cannot damage cells and tissues and is therefore not harmful to human health. Explore CommScope's exclusive tools that make it easier to research, specify, order and track CommScope productsLearn More. ARRIS - SURFboard S33 32 x 8 DOCSIS 3.1 Multi-Gig Cable Modem with 2.5 Gbps Ethernet Port - White, Corporate Responsibility & Sustainability, CA Do Not Sell/Share My Personal Information, Limit Use of My Sensitive Personal Information. The ARRIS SURFboard S33 DOCSIS 3.1 cable modem provides ultra high-speed internet access over the broadband connection on your home or small business network. . I love the compact size, I was at first worried it wouldn't hold up to be that powerful but I haven't had any issues so far. A broadband pioneer. . To start the chat you may click on the chat icon on the top right of this page and once there select the paper and pencil icon and search 'To:' and type 'Xfinity Support' My team and I are ready to help! After doing my own research I found out that their XB7 Gateway has an additional 2.5GB port which perhaps I could use (Turning my Orbi into an Access Point Only and their Gateway doing the routing type of scenario) but of course that would cost me more monthly, and I'm not even sure if I have to pay for the XB7 Gateway. Meet technical and functional requirements while taking care of aesthetics at the front of your copper and fiber networks. Arris SURFboard SB4200 manual 68 pages. Having LAG enabled will allow to push over 2.5Gb from the router but I suppose Comcast restricts dual IP for LAG. 6 MAC Address. Modernize micro and pico cell sites to expand capacity and support LTE and 5G deployments. 3 Highest Service Level. I bet this one stays solid until I have a power outage. Read about technologies, trends and strategies that will define your network and shape our digital world in the years ahead. You may find the answer to your question in the FAQs about the Arris SURFboard S33 below. It also looks good on my shelf next to my Amplifier router, Overall a solid modem. YMMV. C.Connect the power supply to the Power port on the rear of your S33, then plug it into an electrical wall outlet that is not controlled by a wall switch. :). I did get 4-Year Geek Squad Product Replacement. You use your %PDF-1.6 % @KAIREWA they refused to provide a second IP address and were of barely any help at all. 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I was unable to access it using the credentials in the documentation. In my case I have a Wi-Fi6 router and 1 main desktop with a 10GB Ethernet port. Works great and is super fast! Surfboard Then, retype the URL. ARRIS disclaims proprietary interest in the marks and names of others. @ComcastTambrey Sorry, but the limitation is not because of 3rd party equipment, the limitation lies within the Comcast configuration for its internet services for home costumers itself where you limit the use of dual port modems by not allowing a second IP to be used with a supported modem, and force users into having to use your own modem if they want to take full advantage of the connection they pay for, like in my case. If you change your mind about any of the alternative solutions such as transitioning to a business class account for that particular feature, we are here 24/7 to help with any of those changes. He never could fix the issue with the password not working as documented. At CommScope, your imagination can reimagine tomorrow. Monitor the S33 operational status using the S33 web manager.Open a web browser (e.g., Internet Explorer, Google Chrome, etc.) .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, A few days ago, I received notification from Comcast through e-mail stating that my current modem was not able to get advantage of the new 1200Mbps speed increase that has been enabled for customers on my current internet tear.