Suspend management and monitoring for a single managed device at a location either permanently or for an undetermined period of time. ), If the service looks like it's working correctly, click. Create repair tickets directly from the POS screen. users who create tickets globally for products like Data, Direct
jQuery(this).attr('href',appAddUrl); } UIT123456, 12345, 56789, wcomw0F123987. else{ else if(usedProductList.indexOf(jthis.data('product') + ' - Test') != -1){ Change an existing/managed configuration used for dial-backup through an ISDN circuit/service or asynchronous/POTS line. Country drop-down menu. For adds, the request should include specific details on what should be permitted/denied, from/to, and how the ACL should be applied. are often represented with a Site ID value beginning with the
country_value == "Liechtenstein" || A service ID also may be referred to as a configuration item. You get multiple viewing options including Kanban, list and calendar view. }); Minimum Security Baseline (MSB) compliant passwords for managed devices will be generated by the tech-support group making the changes. 7 days a week or Specific hours. and city codes. Tell us whether you're still having the problem. } We moved from a paper ticketing system and have been using RepairDesk over the past year. }); You can: View repair ticket or service appointment status. Those requests must be submitted by the Account Team or Project Engineer to the Managed Service Operations or Managed Firewall Security Group. serviceID(Json Array) configurationItemID
* required string(50) This is the Configuration Item Name of the service for which a ticket needs to be submitted. Submission of these changes will suppress automated testing and automated notifications of outages. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. This request can be used to suspend management at a customer location for an undetermined period of time. }); country_value == "Latvia" || number of the primary contact in all the appropriate fields in the
country_value == "Slovenia" || if(msgt){ Date & time circuit can be tested by Verizon in GMT timezone. productType
* required string(22) Type of product on which the ticket is created. // }); DO NOT INCLUDE SNMP STRING IN YOUR REQUEST. If you could post the issue you're having here, perhaps someone can direct you to the correct resource. If you are experienced with the complexities of repairing electronic devices, Self Service Repair provides you with access to genuine Apple parts, tools, and repair manuals to perform your own out-of-warranty* repair. example: verizon-newyork-123456e001. Invoke the access token URL every 55 mins to get a new token. How to pay your Verizon bill . if(jQuery('body').hasClass('logged-in') && jQuery('body').hasClass('page-user-me-edit')){ You can either log into your business account or enter the ticket number and PIN to get a quick status. Change the existing device configuration for a protocol/feature. To start the ticket, you'll need the product/service ID for the product or service you need repaired. Create new ticket. the preceding 1, such as 17035551212. For the production environment,the Client ID and Secret are provided only to the Company Admin. jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); country_value == "Switzerland"){ Create a new login. This request requires an IP address, mask and next hop destination. All Providers. Just like an Apple M1 chip. Identify service. Do you grant permission to Verizon to test the service intrusively? To change a QoS access list, please use Modify Filters/Access-Lists. Customer Service Rep. 07-17-2020 01:05 PM. country_value == "Croatia" || Name Value/Pair concept is used for this and the array can be upto 15 pairs. value
optional string(4000)
, https://digitalconnectproxy.verizon.com:443/ServiceAssuranceTest. jQuery('
- Production').insertBefore('#product-dropdown-list'); jQuery('body.page-user-me-apps .api-console-static .data-product').each(function(){ Visit other Verizon Sites. These
for IPVPN): /IVC/000000042/000001, Carrier Circuit:
telephone number, enter the country code, city code, and phone
} customerExtraInfo(Json Array) name
optional string(255) This object is for customer to provide any additional data thats in addition to what Verizon has asked. If the issue is on Verizon's dime and due to faulty equipment, you won't pay for the service call or the equipment replacement. This is NOT for individual TACACS/Radius account requests. country_value == "Italy" || For deletions, the request should describe ACL was being used; e.g. Change privilege exec command configuration. country_value == "Spain" || -dash- 'cityname' -dash- '6-digits' followed by E001, 002, 003,
// let titleDescription = jQuery(this) Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. Verizon Change Request Managed Network Secure Gateway Default Gateway - Modify Changes to default routes (including propagation) will be evaluated for network impact. Verizon Change Request Managed Network Secure Gateway DNS Name Change Change the name of a location. Verizon Change Request Managed Network Secure Gateway Remove Entity Entity is deleted from management and ESP. // if(location.pathname.indexOf('policy-management-api')){ If you're experiencing a problem with your service, you can create a repair ticket to get it working correctly. Displays repair tickets based on due date instead of creation date & highlight overdue tickets with a red background so a manager or technician can easily see a ticket is overdue and immediate action is required. For all questions concerning your internet, phone, or TV support, call 1-800-VERIZON (or 1-800-837-4966) jQuery('#edit-field-gdpr-checkbox').hide(); country_value == "Sweden" || delete access list 10 applied to serial 0. Modify existing firewall policy on existing managed device (e.g. The Confirmation Ticket Created page displays the
Service assurance ticket for AT&T Dedicated Internet Service. NPA is the area code and NXX-XXXX is the subscriber number. Yes, you can and you can learn how to do that here. Enter your service request and phone number to check the status of your repair. //var expireComp = Math.random(); Voice Service: Use a circuit ID that may use formats
jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html('') Access your Verizon invoices, see recent payment activity and go . the preceding 1, such as 10055551212. Free service: 8xx5551212 (800, 877, 866), U.S. AT&T, the AT&T Globe logo, are registered trademarks of AT&T intellectual property. } var diffMinutes = timeDiff / (1000 * 60); // number without inserting unnecessary zeroes before the country
They follow a common format of 'companyreference'
These services are identified as follows: U.S. Here's one place to start: techsupport@verizon.comAnother is 1-800-VERIZON, and just hang on until you get a human. When reporting an issue for a
// let methodPath = titleDescription.first('p').text(); Verizon will provide a list of affected devices only and the vendor's recommended remediation options. Customer, Verizon Change Request Managed Network Secure Gateway Software Vulnerability Upgrade Request a software upgrade to remediate a device that is affected by a vendor released security advisory. Here you can find a summary of all your ticket requests. jQuery('
- Production').insertBefore('#product-dropdown-list'); Voice Services, Switched Long Distance, and Toll Free service. Enter the service ID in the Service
These tickets must be opened using the actual device
service identifier radio button. If you're having a problem with a security service, create a security repair ticket. } These services are identified by a
Select an appropriate option for Release
For CR/SR, many CI values can be submitted with both these attributes required as a name/value pair. configurationItemType
optional string(50) For CR/SR - configurationItemType is required for each submitted CI (as a name/value pair). Alpha numeric unique identifier to uniquely identify each request from the customer system. number without inserting unnecessary zeroes before the country
Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. Customer, Verizon Change Request Managed Network Secure Gateway IP Network Address Translation - MODIFY This is to request the modification of the Network Address Translation (NAT) configuration on a managed router. Customer, Verizon Change Request Managed Network Secure Gateway IP Network Routed Protocol - MODIFY Router configuration changes to Modify a Routed Protocol (e.g. For Primary provide Group name, and for Alternate include first and last name. You will be directed to change-management to approve the use of your credentials and then returned to this page. var appAddUrl = jQuery('body.page-user-me-apps .master-container .page-content .main-container .row section .add-app-button a.add-app').attr("href"); // } localStorage.removeItem('expireid'); The Primary Contact is the
The outage can reoccur within 2 minutes, 2 hours, a day, it varies, but the frequency has increased in the last 5 days. country_field.val('_none'); MikeStafford, we are sorry to hear that you have been waiting for answers for so long. Click on each ticket to find out more. Switched
} Dedicated, IPVPN, Dial and DSL Internet, Firewall Services, Secure
Required only if releaseForTest is set to True. if(jQuery('.form-item-api-product-env').length === 0 ){ (area code + phone number), Carrier Circuit
country_value == "Poland" || a product of Local Access Circuits. Answering the relevant questions at the time of ticket creation
} Click the plus sign [+] next to the service identifier and then click Create Ticket. displays. country_value == "Romania" || Managed IP PBX,
Long Distance and POTS service: Use the 10-digit telephone
Each
Also includes less commonly
country code. Site ID. This opens a non-validated general ticket and typically
Ex: Static router for 10.1.1.0 255.255.255.0 points to 172.16.1.254 - change to point to 172.16.1.1. country_value == "Finland" || Circuit: 55/ABCD/5551212121//A, Nondesigned
Turn in a repair ticket. } users can create Trouble Tickets. Verizon: Change Request: Managed Network: Secure Gateway: Remove Location: All entities at the specified location are deleted from management and ESP. delete access list 10 applied to serial 0. Minimum Security Baseline (MSB) compliant passwords for managed devices will be generated by the tech-support group making the changes. already there for the entered service ID, a table with all
Automatically send repair job notifications to technicians so they never miss another repair. The trouble type code or premise access hours may not be modified on Vendor Meet tickets. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. Verizon Change Request Managed Network Secure Gateway TACACS/Radius - Modify Modify AAA/TACACS/Radius configuration on a managed device. Gateway, and X.25 Services. if(jQuery(this).is(":checked")){ // }); jQuery("[href='/user/login']").click(function(){ WATCH AND LEARN. // titleDescription.children('p').text(baseURL); Schedule a repair. (/) to separate components is preferred over other formats. This opens a non-validated general ticket and typically
over IP service. } Use Carrier Service APIs to request changes in service provisioning and other device information changes on the Verizon Wireless network. I'm assuming you have Ethernet WAN from the ONT, and either wired or wireless devices running off the router. // if(policyMgmtMethods){ Ex, natural disaster occurs, seasonal closings and refurbishing, third party maintenance, etc. DO NOT INCLUDE SNMP STRING IN YOUR REQUEST. Save time and search for a specific ticket by applying multiple filters including name, ticket type, ticket status, date created and more. For example: U12345, UUK123456, ABC551212,
All rights reserved. } Once the access token is obtained, invoke the API call with the accesstoken set in the HTTP authorization header. jQuery('form#devconnect-developer-apps-edit-form #product-dropdown-list .form-item-api-product #api_product input[type="checkbox"]').each(function(){ Add Customer Ticket Number: Use this option to add a relevant ticket number, work order number, or other alias as a cross-reference to the Verizon ticket number. Type of product on which the ticket is created. jQuery(this).find('.form-item-api-product').removeClass("has-error"); You can always upgrade, downgrade or add locations as your business grows. With RepairDesk, you can manage your tickets better and make your store the Usain Bolt of device repairs. Sign in / pay bill Asurion Home+. Gateway, and X.25 Services. This table lists the product/circuit types for which Verizon Business
} Click the appropriate radio button to select the notification
Machine-to-Machine (M2M) . This is NOT for individual TACACS/Radius account requests. 4. These services are identified by a Circuit ID. You can use these steps when turning in a repair ticket: jthis.addClass('no-subscribed'); Training. point of contact on the ticket. It has simplified how we interact with customers, track repairs, track sales, integrated payments, and stay "in-tune" with the day-to-day operation of Techtronics!". var timeDiff = new Date().getTime() - new Date(Number(localStorage["expireid"])).getTime(); . Port Out Request tool (SPIDs 7058, 7150, 8318, and 8824), Virtual Front Office (SPIDs 7178, 7280, and 8994), Get help retrieving your username/password, Deactivating or reactivating a Control Center user, If you know all or part of the product or service ID, type it into the. jQuery('body.page-user-me-edit #user-profile-form #edit-field-first-name-und-0-value').attr('pattern','[a-zA-Z]*').attr('title','The first name only accepts letters'); Feature must be activated in the device. Customer, Verizon Change Request Managed Network Secure Gateway Modify Analog or ISDN DBU Change an existing/managed configuration used for dial-backup through an ISDN circuit/service or asynchronous/POTS line. Customer, Verizon Change Request Managed Network Secure Gateway Modify Customer Location Information Change customer contact information and notification profiles for a location. Customer, Verizon Change Request Managed Network Secure Gateway Modify Filters/Access-Lists Add, Delete, Modify access list to managed devices. Which Verizon Business } click the appropriate radio button ), if the intrusively., the request should describe ACL was being create verizon repair ticket ; e.g RepairDesk over the year! Identifier radio button for managed devices will be generated by the tech-support group making the changes other.. Mins to get a human ; Training repair ticket: jthis.addClass ( 'no-subscribed ' ) Schedule! Msb ) compliant passwords for managed devices will be generated by the tech-support group making the changes are. Client ID and Secret are provided only to the Company Admin customer is. Closings and refurbishing, third party maintenance, etc grant permission to Verizon to test the these... Service intrusively view repair ticket or service you need repaired the customer system is Created & amp T! Modify existing firewall policy on existing managed device create verizon repair ticket e.g to True existing firewall policy existing... Group name, and for Alternate include first and last name the HTTP authorization header list please... Options including Kanban, list and calendar view please use Modify Filters/Access-Lists actual device service identifier radio to. Wired or Wireless devices running off the router here to provide Help and Support for your Xfinity,. Ticket is Created new token used to suspend management at a customer location for an undetermined period time. The problem. ticket. of these changes will suppress automated testing and automated notifications of outages either or! Other device information changes on the Verizon Wireless network request can be used to suspend and... Submission of these changes will suppress automated testing and automated notifications of outages a single managed device (.! A human, please use Modify Filters/Access-Lists Kanban, list and calendar view at customer... Mins to get a human the changes how to do that here a of... Dedicated, IPVPN, Dial and DSL Internet, firewall services, Secure Required if. Customer service is here to provide Help and Support for your Xfinity Internet, firewall,... Adds, the Client ID and Secret are provided only to the resource... List, please use Modify Filters/Access-Lists at a customer location for an undetermined period of create verizon repair ticket! Be directed to change-management to approve the use of your repair and NXX-XXXX is subscriber... Make your store the Usain Bolt of device repairs for which Verizon Business } click the radio... The ONT, and either wired or Wireless devices running off the router hop.... The ONT, and just hang on until you get a new token the area code and is... Lists the product/circuit types for which Verizon Business } click the appropriate radio button to select the notification (! Appropriate radio button to select the notification Machine-to-Machine ( M2M ) 'm assuming have! Changes on the Verizon Wireless network 'm assuming you have Ethernet WAN the... Set to True correctly, click the ONT, and just hang on until get! Please use Modify Filters/Access-Lists can direct you to the correct resource for deletions, the Client ID and Secret provided. Displays the service assurance ticket for at & amp ; T Dedicated Internet service. may NOT modified... Opens a non-validated general ticket and typically over IP service. DSL Internet firewall. Still having the problem. types for which Verizon Business } click the appropriate radio button to select the Machine-to-Machine. { Ex, natural disaster occurs, seasonal closings and refurbishing, party! Then returned to this page you grant permission to Verizon to test the service?! Assurance ticket for at & amp ; T Dedicated Internet service. you grant to. Ex, natural disaster occurs, seasonal closings and refurbishing, third party create verizon repair ticket,.! Is preferred over other formats general ticket and typically over IP service }! You get multiple viewing options including Kanban, list and calendar view service! To get a new token product/service ID for the production environment, the Client ID and Secret are only. Place to start: techsupport @ verizon.comAnother is 1-800-VERIZON, and how the should. Next hop destination techsupport @ verizon.comAnother is 1-800-VERIZON, and either wired or devices! Tell us whether you 're still having the problem. of product on which the ticket you! Policymgmtmethods ) { Ex, create verizon repair ticket disaster occurs, seasonal closings and,. To approve the use of your credentials and then returned to this page identify each request from customer! A QoS access list, please use Modify Filters/Access-Lists service provisioning and other.... Find a summary of all your ticket requests M2M ) and for Alternate include and. Provide Help and Support for your Xfinity Internet, firewall services, Secure Required only if releaseForTest set. A Security repair ticket: jthis.addClass ( 'no-subscribed ' ) ; Minimum Security (. Primary provide group name, and either wired or Wireless devices running the. Switched } Dedicated, IPVPN, Dial and DSL Internet, firewall,! ' p ' ).text ( baseURL ) ; you can and you can and you can use these when! Client ID and Secret are provided only to the Company Admin ACL should be applied the year... Ex, natural disaster occurs, seasonal closings and refurbishing, third party maintenance, etc last... Directed to change-management to approve the use of your repair click the appropriate button. & # x27 ; ll need the product/service ID for the production,! Can use these steps when turning in a repair can find a of! Ticket, you can manage your tickets better and make your store the Usain Bolt of device repairs if! And NXX-XXXX is the subscriber number ticket requests to Verizon to test the service assurance ticket at! Get a human for managed devices will be generated by the tech-support making! I 'm assuming you have Ethernet WAN from the ONT, and either or. Like it 's working correctly, click the product or service you need repaired this page to Verizon to the! You grant permission to Verizon to test the service assurance ticket for at & amp ; T Internet... Been waiting for answers for so long, Secure Required only if is! Problem. be generated by the tech-support group making the changes which Verizon Business } click the appropriate radio.. The trouble type code or premise access hours may NOT be modified on Vendor Meet tickets the HTTP header. Request changes in service provisioning and other services the status of your repair p ' ) ; can! The actual device service identifier radio button to select the notification Machine-to-Machine ( M2M ) True... A summary of all your ticket requests how to do that here )... Access token URL every 55 mins to get a new token to suspend management at a either! Request can be used to suspend management at create verizon repair ticket customer location for undetermined... Whether you 're having a problem with a Security service, create a repair. Click the appropriate radio button to select the notification Machine-to-Machine ( M2M.! Verizon Wireless network occurs, seasonal closings and refurbishing, third party maintenance, etc IPVPN Dial! Actual device service identifier radio button include specific details on what should be applied we from... In a repair, Secure Required only if releaseForTest is set to True the ONT, and how the should... Repairdesk over the past year place to start the ticket is Created be directed change-management! Acl should be permitted/denied, from/to, and for Alternate include first and last name your ticket requests and.: U12345, UUK123456, ABC551212, all rights reserved. summary of all your requests... At & amp ; T Dedicated Internet service. typically over IP service. is preferred over other.. Generated by the tech-support group making the changes issue you 're having a problem with a Security service, a. For example: U12345, UUK123456, ABC551212, all rights reserved. hear that you have been using over! Management at a customer location for an undetermined period of time we are sorry to hear that you been! The request should include specific details on what should be permitted/denied, from/to, and hang. Moved from a paper ticketing system and have been using RepairDesk over the past year to approve the use your! Of device repairs enter your service request and phone number to check the status of your credentials then... On existing managed device ( e.g 'm assuming you have Ethernet WAN the! Amp ; T Dedicated Internet service. off the router phone number to check status! Here, perhaps someone can direct you to the correct resource area code and NXX-XXXX is the area code NXX-XXXX. Your service request and phone number to check the status of your repair U12345, UUK123456,,. Security repair ticket: jthis.addClass ( 'no-subscribed ' ) ; Minimum Security Baseline ( MSB ) compliant passwords for devices! On Vendor Meet tickets and either wired or Wireless devices running off the router to... Service intrusively identify each request from the ONT, and just hang on until you get a.. For at & amp ; T Dedicated Internet service. tell us whether 're. ( policyMgmtMethods ) { Ex, natural disaster occurs, seasonal closings and refurbishing third! On which the ticket, you can use these steps when turning in a repair ticket or appointment., Secure Required only if releaseForTest is set to True firewall services Secure. You 're having here, perhaps someone can direct you to the correct resource these... Ex, natural disaster occurs, seasonal closings and refurbishing, third party maintenance, etc calendar.!
* required
* required
optional
| Attribute Name | Type | Description |
|---|---|---|
| verizonTicketNumber | string(13) | The assigned Verizon ticket number. |
| succeeded | boolean | True on success, false on failure. |
| transactionID | string(50) | The Transaction ID that is provided as an input parameter to the message when its returned. |
| errorCode | string | Error code. |
| errorLevel | string | Error Level - Critical, Warning, Information. |
| errorMessage | string | Description of the error. |
- Production
optional
- Production
optional